Lead Restoration Technician/Mitigation Crew Lead

ServiceMaster Residential Co; Boise (ID); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

401(k) matching

Bonus based on performance

Job summary

ServiceMaster Restore is seeking a Lead Restoration Technician / Mitigation Crew Lead to manage field operations, mentor technicians, and ensure projects meet IICRC standards. This hands-on role requires coordinating water damage, fire and smoke mitigation, and structural drying on residential and commercial sites.

You will supervise crews, perform moisture inspections, manage equipment, ensure safety protocols, and maintain thorough job documentation while delivering exceptional client service

Qualifications

• 3+ years in restoration, mitigation, or related fields.
• Prior crew lead or supervisory experience.
• Valid driver's license with clean record.
• Ability to perform physically demanding work.
• Experience with moisture mapping and drying principles.

Responsibilities

• Lead water damage restoration, fire and smoke mitigation, and structural drying projects
• Supervise technicians and subcontractors on job sites
• Perform moisture inspections, moisture mapping, and job condition assessments
• Set up and manage drying equipment
• Oversee containment, demolition, debris removal, and cleaning
• Enforce PPE usage and safety compliance
• Ensure work aligns with IICRC S500 and S700 standards
• Maintain accurate job documentation
• Communicate with customers, adjusters, and internal team
• Coach and develop restoration technicians

Skills

Lead restoration

Supervise technicians

Safety compliance

Moisture mapping

Project documentation

Job description

Benefits

• Free uniforms


• Health insurance


• Opportunity for advancement


• 401(k) matching


• Bonus based on performance

ServiceMaster Restore® - Disaster Restoration Services

At ServiceMaster Restore, we specialize in restoring residential and commercial properties after water, fire, and smoke damage. As a nationally recognized restoration brand, we combine industry-leading standards with responsive, local service. We are hiring a skilled Lead Restoration Technician / Mitigation Crew Lead to manage field operations, guide technicians, and ensure restoration projects are completed safely, efficiently, and in alignment with IICRC standards. This role is ideal for a hands‑on leader who takes ownership of jobsite performance, crew development, and customer satisfaction.

What You’ll Do

• Lead water damage restoration, fire and smoke mitigation, and structural drying projects


• Supervise technicians and subcontractors on residential and commercial job sites


• Perform moisture inspections, moisture mapping, and job condition assessments


• Set up and manage drying equipment (air movers, dehumidifiers, air scrubbers)


• Oversee containment, demolition, debris removal, and cleaning operations


• Enforce PPE usage, safety compliance, and contamination control protocols


• Ensure work aligns with IICRC S500 and S700 standards


• Maintain accurate job documentation including moisture readings, equipment logs, photos, and daily notes


• Communicate clearly with customers, adjusters, and internal team members


• Coach, mentor, and develop restoration technicians

What You Bring

• 3+ years of experience in restoration, mitigation, disaster recovery, or construction


• Prior crew lead, foreman, or supervisory experience


• Strong understanding of water mitigation, drying principles, and fire damage cleanup


• Valid driver's license with acceptable driving record


• Ability to perform physically demanding work and respond to emergency service calls

Preferred Qualifications

• IICRC WRT and FSRT certifications required; ASD or advanced certifications preferred


• Experience working on insurance-driven restoration projects


• Familiarity with restoration job management and documentation software

Compensation & Career Growth

• Competitive pay based on experience


• Overtime and on-call earning opportunities


• Company-supported IICRC certification and leadership development


• Clear advancement path to Project Manager, Estimator, or Operations Manager


• Stable, year-round work in essential emergency restoration services

ServiceMaster Restore franchise locations are independently owned and operated.