Lead Restoration Technician

ServiceMaster Clean of Fraser Valley; Greenfield (MA); On-site; USD 50,000; Full time

Job summary

A leading company in the restoration industry is looking for a dedicated Lead Restoration / Water Technician. The role involves mentoring and managing technicians, adhering to safety and documentation standards, and providing exceptional customer service in a 24/7 emergency service environment. Ideal candidates should possess an IICRC certification and have experience in the restoration field. A valid driver’s license is necessary for travel as required.

Qualifications

• Minimum of 1 year in the restoration business.
• Ability to manage and mentor technicians.
• Valid Driver’s license and legal to work in the USA.

Responsibilities

• Mentor technicians daily on compliance and customer service.
• Complete field documentation accurately.
• Maintain a clean and safe job site.

Skills

Communication

Leadership

Customer Service

Detail Orientation

Education

IICRC Certification

Tools

Moisture Meters

Power Tools

Field Documentation Software

Job description

Position Summary:
Lead Restoration / Water Technician holds a tremendous amount of responsibility in the success of Amerestore Restoration as a company. This position will be expected to be hard-working, dedicated, on-time every day, ability to take direction and then manage/coach others to perform, ability to meet paperwork and communication compliance, mentor, and coach technicians. The Lead Technician will present themselves in a professional manner, including but not limited to: dress code, hygiene, attitude, commitment, timeliness, and positivity. Positivity is Contagious!!
Reports to: Senior Lead Technicians
Direct Reports: Technicians
Essential Roles & Responsibilities:
· Basic Job Knowledge
o Minimum of 1 IICRC certification or similar
o Minimum of 1 year in the restoration business
o Ability to photo document properly / close up / corner to corner / important items
o Ability to perform services and physical duties
o Ability to complete and set up proper type of restoration job based on scope and direction provided by senior lead technician
o Ability to run hand tools and basic power tools proficiently.
o Ability to run moisture meters, IR and understand the basics of psychrometrics
o General knowledge of construction and restoration

· Communication on phone and email
o Availability to answer and respond to calls and email in timely manner
o Ability to communicate with senior lead on a consistent basis
o We are an emergency service company – 24/7/365

· Job Documentation
o Master of how to complete field documentation.
§ Time Sheets - TSheets
§ Equipment Sheets
§ Material Sheets
§ Psychrometric
§ DASH
§ Encircle

· Technician Training (this is done daily)
o Mentor technicians on the following:
§ Paperwork compliance
§ TSheets accuracy
§ Basic restoration knowledge – “the Amerestore way”
§ Customer service
§ Cleanliness, detailedness and job site success

· Performing work thw Amerestore way
o Recognizing risk and safety on projects to ensure safe work sites for employees and clients
o Provide great customer service
o Keeping and maintaining clean and safe jobsite
o Minimizing risk to clients and staff
o Maintain positive attitude
o Availability to be on call
o Availability to storm duty or cat duty (may include travel)
o Sense of urgency regarding projects and communication
o Valid Driver’s license and legal to work in the USA
o Ability to keep Clean/organized vehicle.
o Complete timesheets daily
o A strong eye for detail and willing to SAY SOMETHING if you see something
o Reporting information to senior lead technician
o Willing to do WHATEVER IT TAKES to complete the job 100%
o Job requires dedication for a 24/7/365 position (we are an emergency service company servicing the entire country)
o Other duties when assigned

Physical Demands The ability to fulfill any activities normally expected in restoration/construction management, including but not limited to
· Participating in field-type situations
· Lifting and carrying up to 50 pounds.
· Frequently required to stand, walk, and work for extended periods of time
· Ability to travel when required (primarily scheduled travel)

Job Requirements and Specifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Compensation: $50,000.00 per year

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