Lead Restoration Crew Chief – On-Call Fire & Water Cleanup

SERVPRO of Medford/Central Manhattan; Old Bridge (NJ); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k)

Competitive salary

Dental insurance

Job summary

SERVPRO of Medford/Central Manhattan is seeking a Restoration Crew Chief to lead fire, water, mold, and cleaning projects. Full-time hours, Monday–Friday with on-call rotation and possible nights or weekends, and a focus on safe, efficient job flow.

You will supervise Production Technicians, coordinate resources, complete documentation, respond to emergencies, and maintain strong communication with customers, insurance adjusters, and management as you help make fire and water damage 'Like it

Qualifications

• Strong written and verbal communication skills.
• Experience in cleaning/restoration preferred.
• Ability to travel locally or out of state when necessary.

Responsibilities

• Lead and manage restoration crews on fire, water, mold, and cleaning jobs from start to completion.
• Respond to emergency service calls, including after-hours incidents, as part of an on-call rotation
• Perform initial site inspections, assess scope of work, and develop job action plans
• Set up containment, equipment, and workflow to ensure efficient job execution
• Supervise, train, and direct Production Technicians to ensure quality work and adherence to SERVPRO standards
• Monitor job progress, adjust plans as needed, and ensure timelines and customer expectations are met
• Maintain clear and consistent communication with customers, insurance representatives, and management
• Complete and oversee job documentation, including photos, moisture logs, and daily progress updates in SERVPRO systems
• Ensure all work complies with SERVPRO processes, safety standards, and industry best practices
• Identify safety hazards and enforce proper use of PPE and safety controls on all job sites
• Manage equipment and materials, ensuring proper use, maintenance, and inventory control
• Control labor and material costs to meet budget and profitability goals
• Perform hands-on production work alongside crew as needed
• Promote excellent customer service and identify opportunities for add-on services

Skills

Effective communication

Team leadership

Safety adherence

Education

High school diploma/GED

IICRC certifications preferred

Job description

SERVPRO of Medford/Central Manhattan is seeking a Restoration Crew Chief to lead fire, water, mold, and cleaning projects. Full-time hours, Monday–Friday with on-call rotation and possible nights or weekends, and a focus on safe, efficient job flow.

You will supervise Production Technicians, coordinate resources, complete documentation, respond to emergencies, and maintain strong communication with customers, insurance adjusters, and management as you help make fire and water damage 'Like it