Lead Residential Services Manager

Dungarvin inc; Milwaukee (WI); On-site; USD 56,000 - 62,000; Full time

Benefits offered by this job

Starting wage $55,700-$62,300 annual

$1,500 retention bonus

401k with 3% employer match

Company-provided hardware and cell

PTO with tenure

Medical, dental, and vision insurance

Life insurance and long-term-disabilit

FSA and HSA

Growth and development opportunities

Employee referral program

Employee Assistance Program

Job mobility across 17 states

Verizon bill discount

Job summary

Dungarvin inc in Milwaukee is seeking a House Manager to lead residential programs serving individuals with intellectual and developmental disabilities and complex behavioral health needs.

This hands-on leadership role combines admin duties with direct care, supervising DSPs, implementing BSPs and FBAs, and guiding teams through crises in high-acuity settings. Flexible on-call schedule and site-based work.

Qualifications

• Bachelor’s degree in Human Services, Psychology, Social Work or related field preferred.
• Minimum 2 years of leadership experience including hiring and performance management.
• Experience supporting individuals with co-occurring developmental disabilities and mental health diagnoses.
• At least 1 year of hands-on experience with behavioral interventions and BSPs.
• Proven ability to manage crisis, de-escalation, and high-risk behaviors.
• Experience in residential/group home or behavioral health settings preferred.
• Valid driver’s license and reliable vehicle with auto insurance required.

Responsibilities

• Lead and oversee residential programs, including high-acuity behavioral homes (AFH settings).
• Supervise, coach, and develop Direct Support Professionals (DSPs).
• Drive implementation of Behavior Support Plans (BSPs) and partner on Functional Behavior Assessments (FBAs).
• Provide leadership during crisis situations, ensuring safe, consistent, and compliant responses.
• Collaborate with families, case managers, and clinical teams to ensure quality care.
• Manage program operations including staffing, budgets, and compliance.
• Train new and existing staff on behavioral interventions, safety protocols, and best practices.
• Conduct performance management, including coaching, evaluations, and disciplinary action as needed.
• Participate in an on-call rotation, supporting both traditional and behavioral programs.

Skills

Leadership

Crisis management

Communication

Decision making

Organizational skills

Driver's license

Education

Bachelor's degree preferred (Human Services / related field)

Job description

Dungarvin inc in Milwaukee is seeking a House Manager to lead residential programs serving individuals with intellectual and developmental disabilities and complex behavioral health needs.

This hands-on leadership role combines admin duties with direct care, supervising DSPs, implementing BSPs and FBAs, and guiding teams through crises in high-acuity settings. Flexible on-call schedule and site-based work.