OD Housing 05 - Housing Services

Family Residences and Essential Enterprises, Inc.; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Family Residences and Essential Enterprises, Inc. is seeking an Operations Director to lead a group of residential facilities serving individuals with complex needs.

You will ensure rights, health, safety, and personal outcomes, while managing resources and maintaining program performance standards in collaboration with division leadership. The role requires experience supervising multidisciplinary teams, ensuring regulatory compliance, and fostering continuous quality improvement in a

Qualifications

• Minimum two years supervisory experience.
• Bachelor’s degree in human services or related field.
• Valid driver’s license and ability to qualify as a driver.
• No convictions for crimes precluding work with vulnerable populations.
• Experience with individuals with disabilities and/or mental health preferred.

Responsibilities

• Oversee day-to-day operations of IRA programs and integrate clinical services with operations.
• Supervise non-clinical staff to ensure high-quality, person-centered care.
• Ensure compliance with OPWDD regulations, licensing, and funding guidelines.
• Conduct monthly reviews of systems within residential programs for compliance and accuracy.
• Develop, implement, and manage Staff Action Plans aligned with clinical, behavioral, and safety needs.
• Collaborate with clinical teams to ensure appropriate interventions for complex cases.
• Supervise a multidisciplinary team and provide training for high-quality care.
• Foster continuous quality improvement and evidence-based practices.
• Coordinate staff training and professional development in clinical areas.
• Engage families, care managers, and external providers to align on quality service.
• Work with the IDT to promote a Person First culture in all programs.
• Involve individuals in decisions about life goals when possible.
• Conduct monthly or more frequent supervision and provide constructive feedback.
• Perform annual performance appraisals of direct reports.
• Ensure timely and accurate documentation.
• Perform other duties as assigned.
• Responsibilities of FREE employees in leadership roles: ensure policy compliance and continuous quality improvement.

Skills

Supervisory experience

Regulatory compliance

Team leadership

Operational management

Education

Bachelor’s degree or higher

Job description

POSITION SUMMARY

The Operations Director is responsible for the overall management and supervision of a group of residential facilities with complex needs. The Director’s primary role is to ensure that all of the needs of the people supported in their programs are met. These needs include ensuring their rights are both promoted and respected, supporting their health and safety, and working with them to identify and realize their personal outcomes. The Operations Director is responsible for ensuring that available resources are used efficiently and effectively, that funder and FREE, Inc. policies and procedures are followed, and that established program performance standards are met or exceeded. In collaboration with division leadership, the Operations Director is responsible for establishing and maintaining high standards of performance for their teams.

DUTIES, RESPONSIBILITIES, AND ESSENTIAL FUNCTIONS

• Oversee the day-to-day operations of IRA programs, ensuring seamless integration of clinical services and operational management to meet the needs of individuals with I/DD, mental health conditions, and forensic histories.
• Supervise non-clinical staff to ensure the highest standard of care in residential settings, including individualized support, behavior management, and therapeutic interventions.
• Ensure all program activities are compliant with OPWDD regulations, licensing requirements, and funding guidelines, with a focus on both clinical and operational excellence.
• Conduct minimally a monthly review of all systems within a residential program as outlined by OPWDD and ensure compliance and accuracy
• Ensure the development, implementation, and management of Staff Action Plans that are tailored to meet the specific clinical, behavioral, and safety needs of each individual, confirming coordination across the interdisciplinary teams.
• Collaborate with clinical teams to ensure appropriate interventions for individuals with complex mental health and behavioral needs.
• Supervise and mentor a multidisciplinary team of direct care staff and program managers, ensuring they have the tools, knowledge, and training to provide high-quality, person-centered care to residents.
• Foster a clinical environment that values continuous improvement, evidence-based practices, and collaborative and integrated care.
• Implement regular staff training and professional development programs, focusing on clinical needs such as mental health, trauma-informed care, behavioral health management, and working with forensic populations.
• Collaborate the stake holders such as families, Care Manager and external provider and design a shared vision around quality service for those we support
• Work with the Interdisciplinary Team (IDT) and create a culture of Person First model in all residential programs.
• Involve the men and women in decisions (as best to their capacity) in decisions pertaining to their life goals.
• Conduct monthly (at a minimum) face to face supervision of Senior Supervisor/ residential supervisor and provide constructive feedback based on the performance
• Conduct annual performance appraisal of all direct reports reflecting accomplishments and goals for the following year
• Ensures that all required documentation (paper and electronic) is completed /processed appropriately, in a timely manner, and meets quality and compliance thresholds.

• Performs other duties as assigned.

Responsibilities of All FREE Employees

• Always communicates in a respectful manner with all people including the people we support, supervisors, other valued team members, and members of the community.

• Complies fully with FREE’s confidentiality policies by holding in strictest confidence all information pertaining to members, residents, the people we support and their families, clients, providers, contractors, and employees.
• Meets all safety training requirements; adheres to all safety policies and reports any and all unsafe conditions; takes measures to prevent accidents and/or eliminate conditions that pose a safety or health risk.
• Coordinates, supports, attends and participates in all required events/ meetings/ reviews/ committees, including ones outside of standard working hours.
• Meets all job requirements and stays in compliance.
• Adheres to FREE’s standard of ethical behavior as outlined in the Employee Handbook and Code of Conduct as well as applicable laws and regulations.

Responsibilities of FREE Employees in Leadership/Management Positions:

• Ensures compliance with FREE policies, procedures, and operating standards.
• Implements a continuous quality improvement process for department services and administrative functions.
• Assists in the development, implementation and administration of Human Resources policies and programs including compliance with Equal Employment Opportunities and Affid. Action Programs.

Please note the above duties, responsibilities, and essential functions are a non-exhaustive list, and may be changed by FREE at any time, with or without notice to the employee.

QUALIFICATIONS

Education & Experience:

• Minimum of two (2) years’ supervisory experience; experience supervising others providing direct care and supports to individuals with intellectual and developmental disabilities or mental health diagnoses preferred
• Three (3) years’ supervisory experience preferred
• Must meet one of the following criteria:

• High School diploma or equivalent required
• Education Agreement to complete the DSP Micro Credential levels I, II, and III OR earn a college degree from an accredited program.
• Minimum of five (5) years’ experience working with individuals with disabilities and/or mental health disorders

OR

• Bachelor’s degree in human services or a related field required
• Minimum of two (2) years’ experience working with persons with developmental disabilities and/or mental illness

Specialized Training, Licenses, Certifications:

• Not required, training will be provided upon hire as needed

Knowledge, Skills, Competencies, and Abilities:

• Demonstrated competency in all state, local, federal regulations and agency policies relevant to the operation of all certified/uncertified agency locations

• Other Requirements:

• Valid driver’s license and ability to qualify as a driver within FREE policy required
• No convictions for crimes that preclude a person from working with members of a vulnerable population
• Ability to be on call
• 18 years of age or older

WORK ENVIRONMENT

This role is performed in-person. Travel is required.

PHYSICAL REQUIREMENTS

• Employee is required to sit, walk and stand for prolonged period of time (at least 8 hours).
• Employee is required to effectively communicate both verbally and in writing.

• Employee is required to operate standard office equipment such as computers, phones, photocopiers, fax and filing cabinets.
• Employee might be required to lift/move light items.

Notwithstanding the above listed physical requirements of this position, FREE will provide reasonable accommodations to allow employees to perform the essential functions of the position, provided such reasonable accommodations do not cause undue hardship on FREE.