Lead Reservations Supervisor

Atlantis Casino Resort Spa; Reno (NV); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Comprehensive benefits (medical, dental, vision)

401K retirement savings plan

Education Tuition Reimbursement Program

Paid Vacation

Holiday Pay

Weekly Resort Prizes

FREE daily meal

Internal Advancement

Job summary

A premier entertainment establishment in Reno, Nevada is seeking a Lead Reservations Coordinator. This role is crucial for enhancing guest experiences by supervising the reservations staff, providing excellent service, and managing guest communications. The ideal candidate will possess a high school diploma, relevant computer skills, and experience in customer service. The position offers a comprehensive benefits package and opportunities for advancement, making it an attractive opportunity for those passionate about hospitality.

Qualifications

• High School diploma or equivalent.
• Proficient in relevant computer applications.
• Knowledge of customer service principles and practices.
• Knowledge of call center telephony and technology.
• Experience in a call center or customer service environment preferred.

Responsibilities

• Supervise the general performance of the reservations staff.
• Provide superior service via phones, e-mails, and faxes.
• Assist with providing reservations to guests, including upselling.
• Respond to email correspondence in a timely and professional manner.
• Charge credit cards as required on reservations.

Job description

A premier entertainment establishment in Reno, Nevada is seeking a Lead Reservations Coordinator. This role is crucial for enhancing guest experiences by supervising the reservations staff, providing excellent service, and managing guest communications. The ideal candidate will possess a high school diploma, relevant computer skills, and experience in customer service. The position offers a comprehensive benefits package and opportunities for advancement, making it an attractive opportunity for those passionate about hospitality.