Lead Reservationist

MV Transportation, Inc.; Port Saint Lucie (FL); On-site; USD 26,000 - 38,000; Full time

Job summary

MV Transportation is seeking a Lead Reservationist in Florida to direct day-to-day call center operations and ensure accurate trip reservations for eligible passengers. The role reports to the General Manager and emphasizes data accuracy, client compliance, and timely communication with passengers, schedulers, and dispatchers.

The position requires a High School diploma or equivalent, experience in call center environments, and proficiency with Microsoft Office.

Qualifications

• Ability to manage day-to-day call center operations.
• Strong communication and decision-making skills.
• Experience with paratransit scheduling systems is preferred.
• Experience in telephone speaking or call center settings.
• Proficiency with Microsoft-based software.
• Commitment to professionalism and compliance with client procedures.

Responsibilities

• Answering phones in a consistent manner.
• Answering complaints in a timely manner.
• Receiving and sending out Accident and Incident reports within 24hours.
• Assisting Supervisor with staff and customer concerns.
• Reconciling all error reports in a timely manner.
• Speaking to clients with common courtesy, and respect.
• Using Microsoft based software to do a combination of data entry and analyzing to schedule trips.
• Assisting in the entry of clean, correct data.
• Ability to maintain the highest standards of excellence in appearance and attitude.
• Performs other duties as assigned.

Skills

Communication skills

Decision making

Call center experience

Fast-paced environment

Disability awareness

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

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Responsibilities

MV Transportation is seeking aLead Reservationist ($23.18 /Hour) who works to direct the day-to-day operations of the Call Center as it relates to accurately accepting trip reservations from eligible passengers, and reports to the General Manager. This work is done in compliance with the procedures defined by the client and in conformance with company procedures. His/her duties involve daily communication and interaction with passengers, schedulers, dispatchers, reservationists, etc. He/she must also ensure that Reservationists are collecting all necessary data required to schedule trips accordingly, and organize and conduct activities to assure safe, cost-effective, on-time operating performance.

Job Responsibilities:

• Answering phones in a consistent manner.
• Answering complaints in a timely manner.
• Receiving and sending out Accident and Incident reports within 24hours.
• Assisting Supervisor with staff and customer concerns.
• Reconciling all error reports in a timely manner.
• Speaking to clients with common courtesy, and respect.
• Using Microsoft based software to do a combination of data entry and analyzing to schedule trips.
• Assisting in the entry of clean, correct data.
• Ability to maintainthe highest standards of excellence in appearance and attitude.
• Performs other duties as assigned.

Qualifications

Talent Requirements:

• High School diploma or equivalent.
• Able to work in a fast-paced environment.
• Experience in Paratransit scheduling utilizing Routhmatch,Tripspark/Trapeze PASS.
• Possess excellent communication and decision-making skills.
• Excellent attendance record. Excellent verbal and written communication skills.
• Telephone speaking and or call center experience.
• Computer experience.
• Experience working with people with disabilities.

MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.

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