Lead Rental Technician — Ski & Snowboard Gear

Loveland Group; Colorado; Hybride; USD 25 000 - 34 000; Plein temps

Avantages offerts par ce poste

Season pass

Discounted skiing

Family passes

Insurance

Sick leave

Résumé du poste

Loveland Group is seeking a Lead Technician/Attendant to oversee the Rental Shop operations, ensure top-notch guest service and staff leadership. You will train new hires, manage gear and inventory, and support daily shop functions to create a fun, safe experience on the hill.

The role involves coordinating staff, handling equipment check-out/return, and maintaining a clean, efficient rental area with a focus on safety and guest satisfaction.

Qualifications

• Proven experience in delivering excellent customer service.
• Ability to supervise and train staff, and handle staffing concerns.
• Strong communication and interpersonal skills in English.

Responsabilités

• Directly manage technician staff, inventory, and tools for daily operations.
• Assist guests in selecting skis/snowboards based on needs.
• Operate computer with tech bench software.
• Support attendants and cashiers in boot/helmet fittings.
• Assist with equipment returns and shop organization.
• Assist with daily cleaning and with fleet maintenance.

Connaissances

Customer service

People leadership

Staff training

Team coordination

English communication

Outils

Tech bench software

Description du poste

Description

Job Title: Lead Technician/Attendant

Type of Position: Full-time, Seasonal

Schedule: Full-time may be required to work weekends/holidays

Pay: Starts at $21.75/hr. depending on experience

Application Due Date: September 10, 2026

Do you shred the customer service gnar? Join a fun, friendly, fast-paced team who sets guests and fellow snow lovers up for making memories on the hill!

Summary

The Rental Lead Technician is passionate about excellent customer service and is driven to provide the best experience possible for guests and fellow employees through set up, check out and return of rental ski and snowboard equipment while also being an example leader in their department. In addition to assisting employees with day-to-day operations of the Rental Shop, they will also be responsible for directly handling staffing concerns/issues, training of new staff, and assisting the Rental Shop Manager/Assistant Manager/supervisor with anything they request in regard to day to day operations of the rental shop.

Every employee is responsible for providing a positive experience for our guests and employees, with safety and fun as our top priorities.

Essential Functions (but not limited to)

• Directly managing technician staff, inventory, and tuning supplies/tools for the rental shop day to day operations. This includes managing staff concerns/issues, training new staff, assisting staff with technical issues, and ensuring all gear that is sent out is done correctly and accurately.
• Assist guests in determining what their needs are in relation to the performance of skis and snowboards.
• Operates a computer with tech bench software.
• Assist attendants and cashiers with excellent customer service in fitting boots and helmets for guests needs.
• Assist with equipment return.
• Assist with organization of rental shop equipment.
• Assist with daily cleaning of rental shop, workstations and exterior areas as needed.
• Assist with daily/weekly maintenance of rental fleet.

Requirements

• Must be at least 18 years of age.
• Ability to communicate clearly and calmly, respectful, and considerate to others.
• Written and oral communication in English required.
• This position will provide on the job training for required certifications. (I.E. Binding Cert.)

Physical Demands

• This position is regularly required to stand, bend, stoop, lift and twist.
• This position will frequently require you to lift up to 50 lbs.
• This position will be required to assist in snow removal, sweeping, mopping, and vacuuming.

What’s in it for You?

• Free Loveland Employee Season Pass.
• Free or discounted skiing & riding at over 30 other ski areas (restrictions may apply).
• Immediate Family dependent passes or complimentary/discount lift tickets for family and friends.
• This position is eligible for Voluntary Accident, Hospital and Critical Care supplemental insurance.
• Accrued sick leave
• This position will provide experience in a fun, fast-paced customer service-oriented shop.
• Check out the many additional PERKS of being in the Family by clicking here !

Why Loveland?

The Loveland experience is like no other. We have stayed true to the sport, our guests’, and our employees. Our experience is simple and straight forward. Our goal is for everyone to feel at home and to become a member of the Loveland family. Start your day at 10,800 feet, where an average of 400 inches of snow falls annually on 1800 skiable acres – all only 53 miles from Denver! Come join our family, share your passion for safety and the outdoors, and be a part of something special!

This job description is not designed to cover nor contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Loveland is an equal opportunity employer. All qualified applicants will receive consideration without regard to any status protected by law.