Lead Remote Customer Service Team from Home

AIL; Sand Springs (OK); Remote; USD 60,000 - 120,000; Full time

Benefits offered by this job

100% Remote / Work From Home

Flexible Scheduling

Weekly Commission-Based Pay

Performance & Leadership Bonuses

Advantages in Leadership Advancement

Job summary

Globe Life AO operates a 100% remote customer service leadership role, seeking individuals to lead a virtual team from home. The position combines client service with coaching, training, and ongoing mentorship to build leadership capabilities and drive performance in a flexible digital environment.

The role emphasizes recruitment, onboarding, and development of representatives, with a focus on communication, relationship-building, and service quality.

Qualifications

• Customer-service professionals with leadership potential, willing to coach and develop a remote team.
• Experience coordinating with clients and managing relationships is a plus.
• Strong communication and mentorship abilities are required.

Responsibilities

• Recruit, onboard, train, and mentor developing representatives
• Conduct virtual coaching and professional-development sessions
• Establish performance expectations and individual goals
• Monitor progress and identify coaching opportunities
• Help representatives improve communication, client-service, and relationship-building skills
• Encourage accountability, consistency, and professional growth
• Recognize strong performance and leadership potential
• Help develop future trainers, mentors, and team leaders
• Foster a positive, collaborative, remote culture

Skills

Customer service

Leadership

Coaching

Relationship building

Tools

Zoom

Job description

Globe Life AO operates a 100% remote customer service leadership role, seeking individuals to lead a virtual team from home. The position combines client service with coaching, training, and ongoing mentorship to build leadership capabilities and drive performance in a flexible digital environment.

The role emphasizes recruitment, onboarding, and development of representatives, with a focus on communication, relationship-building, and service quality.