Lead Registration Specialist (CMAA) – Patient Access Lead

Indiana University Health; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Job summary

Indiana University Health in Indianapolis is seeking a Team Lead Registration Specialist (CMAA required) to provide day-to-day leadership to the front office registration team while continuing to perform Registration Specialist duties. This role focuses on efficient clinic operations, staff development, and exceptional customer service in a onsite setting.

The position requires CMAA certification, strong leadership abilities, and the capacity to coach and mentor team members.

Qualifications

• High School Diploma or GED required.
• Minimum of 3 years of relevant healthcare experience.
• Certified Medical Administrative Assistant (CMAA) certification required.
• Foundation of Leadership or Emerging Leaders program within six months.
• Demonstrated ability to lead, coach, and support team while maintaining service excellence.

Responsibilities

• Lead and support front office team to ensure duties are completed on time.
• Coordinate staff schedules and workflow coverage.
• Train, coach, mentor, and develop Registration team members.
• Monitor performance, productivity, and service quality.
• Address operational issues and support escalation needs.
• Serve as a resource and point of contact for team support.
• Promote teamwork, engagement, and continuous process improvement.
• Conduct monthly rounding and participate in quality initiatives.
• Ensure compliance with policies, procedures, and standards.
• Manage patient flow from arrival through destination professionally.
• Obtain accurate demographic and financial information.
• Schedule appointments and collect patient information.
• Explain charges and policies to patients.
• Validate and enter charges into systems.
• Collect payments and answer calls.
• Direct patients and visitors appropriately.
• Precept and support Registration Specialists; perform higher-level duties as needed.

Skills

Leadership

Team development

Customer service

Communication

Problem solving

Education

High School Diploma or GED

Job description

Indiana University Health in Indianapolis is seeking a Team Lead Registration Specialist (CMAA required) to provide day-to-day leadership to the front office registration team while continuing to perform Registration Specialist duties. This role focuses on efficient clinic operations, staff development, and exceptional customer service in a onsite setting.

The position requires CMAA certification, strong leadership abilities, and the capacity to coach and mentor team members.