Lead Registration

Dallas Regional Medical Center; Mesquite (TX); On-site; USD 48,000 - 60,000; Full time

Job summary

Dallas Regional Medical Center is seeking a Lead Associate in Patient Access to ensure smooth patient flow, accurate registration, and strong patient collections during night shifts. This role requires leadership, superb communication, and a focus on service excellence.

The ideal candidate will have a High School Diploma or equivalent, CHAA preferred, and proven ability to prioritize, analyze, and manage multiple demands under pressure in a fast-paced hospital environment.

Qualifications

• High School Diploma or equivalent required.
• CHAA preferred.
• Excellent interpersonal and organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high attention to detail.
• Strong written and verbal communication.
• Ability to prioritize tasks.
• Good analytical and problem solving skills.
• Proficiency in Microsoft Word and Excel.
• Ability to manage multiple demands and work well under pressure.

Responsibilities

• Ensure smooth patient flow, accurate registration, and maximum POS patient collections.
• Coordinate break and lunch coverage and adjust staffing to volume fluctuations.
• Serve as a resource on policies and procedures within the department.
• Lead by example in customer service and professional conduct with patients, visitors, physicians, and colleagues.
• Assist Supervisor in ensuring daily duties are completed and compliance is maintained.

Skills

Leadership

Communication

Attention to detail

Multitasking

Prioritization

Analytical thinking

Problem solving

Customer service

Education

High School Diploma or equivalent

CHAA preferred

Tools

Word

Excel

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Dallas Regional Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference. Dallas Regional Medical Center is a 202-bed acute care hospital accredited by The Joint Commission that offers a wide range of medical services including 24/7 emergency care, cardiology, wound care, surgical services, cardiac catheterization, and imaging. The hospital is the only Certified Stroke Center, Accredited Chest Pain Center, and Labor and Delivery Unit in the area. In addition, Dallas Regional is the only Trauma Center for 13 miles, and was the first Accredited Geriatric Emergency Room in Dallas County. The hospital is a recipient of Healthgrades Patient Safety Excellence Awards, 15 Healthgrades Five-Star ratings over the past three years, and Straight "A" Hospital Safety Grades from The Leapfrog Group since 2018. For more information visit www.dallasregionalmedicalcenter.com.

Responsibilities

The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.

Qualifications

Education and Work Experience

• High School Diploma or equivalent required.
• Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
• Exceptional interpersonal & organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high degree of attention to detail.
• Good written and verbal communication skills.
• Ability to prioritize.
• Good analytical & problem solving skills.
• Proficiency in Microsoft Word and Excel.
• Ability to effectively manage multiple demands and function well under pressure.

Employment Status

Full Time

Shift

Nights

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf