Market Director Patient Access

Dallas Regional Medical Center; Mesquite (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

EPIC EMR experience preferred

Job summary

Dallas Regional Medical Center seeks a dynamic Patient Access Leader to oversee scheduling, registration, insurance verification, denial prevention, and PBX operations across a multi‑facility market.

You will drive front‑end revenue cycle optimization, standardize processes, and ensure regulatory compliance while partnering with hospital executives and clinical teams to deliver exceptional patient access and experience.

Qualifications

• Degree in Business Management or Accounting with leadership experience in patient access in acute care.
• Experience leading teams, achieving compliance and service targets.
• Understanding of third‑party payer principles and COBRA laws.
• Strong organizational and communication skills for fast‑paced environments.
• Experience with EPIC EMR preferred.

Responsibilities

• Provide strategic leadership and operational oversight for Patient Access across multiple facilities.
• Integrate scheduling, registration, insurance verification, denial prevention, and PBX operations.
• Drive front‑end revenue cycle optimization while improving patient experience.
• Partner with executives and revenue cycle teams to standardize processes and ensure regulatory compliance.
• Lead data‑driven decisions and develop high‑performing teams.

Skills

Leadership

Customer service

Communication skills

Analytical thinking

Multi-tasking

Regulatory compliance

Problem solving

COBRA knowledge

Education

Bachelor’s degree in Business Management or Accounting

Experience in patient access leadership in acute care

Tools

EPIC EMR

Job description

Overview

Dallas Regional Medical Center is a 202-bed acute care hospital accredited by The Joint Commission that offers a wide range of medical services including 24/7 emergency care, cardiology, wound care, surgical services, cardiac catheterization, and imaging. The hospital is the only Certified Stroke Center, Accredited Chest Pain Center, and Labor and Delivery Unit in the area. In addition, Dallas Regional is the only Trauma Center for 13 miles, and was the first Accredited Geriatric Emergency Room in Dallas County. The hospital is a recipient of Healthgrades Patient Safety Excellence Awards, 15 Healthgrades Five-Star ratings over the past three years, and Straight "A" Hospital Safety Grades from The Leapfrog Group since 2018. For more information visit www.dallasregionalmedicalcenter.com .

Responsibilities

• Provides strategic leadership and operational oversight for Patient Access services across a multi‑facility market, ensuring consistent, efficient, and patient‑centered access to care.
• Responsible for the integration and performance of scheduling, registration, insurance verification, denial prevention, and PBX operations; this role drives front‑end revenue cycle optimization while enhancing the overall patient experience.
• Serves as a key market leader, partnering with hospital executives, clinical leadership, and revenue cycle teams to standardize processes, ensure regulatory compliance, and achieve organizational performance goals through innovation, data‑driven decision‑making, and high‑performing team development.

Qualifications

• Bachelor’s degree in Business Management or Accounting and three years of experience in a patient access leadership position in an acute care hospital required; or seven years of patient access leadership experience in an acute care facility required.
• Proven ability to lead, influence, and develop team.
• Customer Service and/or Patient Satisfaction experience required.
• Preferred Skills and Abilities: Must be able to demonstrate understanding of and ability to interpret third‑party payer principles and terms and COBRA laws. Strong organizational skills required for effective communication with patients, physicians, public, staff, and administrations. Must be able to work in a fast‑paced environment with frequent interruptions.
• Knowledge of medical terminology preferred.
• Effective written, verbal communication, and interpersonal skills.
• Ability to multi‑task, prioritize needs to meet required timelines.
• Analytical and problem‑solving skills.
• Experience with EPIC electronic medical records system preferred.

Employment Status

Full Time

Shift

Days

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf