Lead Registration

Prime Healthcare; Mesquite (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Dallas Regional Medical Center in Dallas, a member of Prime Healthcare, seeks a Lead Associate to ensure smooth patient flow, accurate registration, and outstanding customer service in the Patient Access area.

You will coordinate break and lunch coverage, assist the Supervisor with staffing during high or low volumes, and serve as a knowledgeable resource on departmental policies while exemplifying professional conduct with patients, visitors, physicians, and staff.

Qualifications

• High School Diploma or equivalent required.
• Certified Healthcare Access Associate (CHAA) preferred.
• Excellent interpersonal & organizational skills; leadership experience preferred.

Responsibilities

• Ensure smooth patient flow and accurate registration in the Patient Access area.
• Coordinate break and lunch coverage; assist Supervisor with staffing during volume fluctuations.
• Lead by example in exemplary customer service and professional conduct with patients, visitors, physicians, and staff.

Skills

CHAA

Leadership

Customer service

Communication

Microsoft Word

Microsoft Excel

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

Join an award-winning team of dedicated professionals committed to our core values of quality, compassion, and community! Dallas Regional Medical Center, a member of Prime Healthcare, offers incredible opportunities to expand your horizons and be part of a community dedicated to making a difference.

Dallas Regional Medical Center is a 202-bed acute care hospital accredited by The Joint Commission that offers a wide range of medical services including 24/7 emergency care, cardiology, wound care, surgical services, cardiac catheterization, and imaging. The hospital is the only Certified Stroke Center, Accredited Chest Pain Center, and Labor and Delivery Unit in the area. In addition, Dallas Regional is the only Trauma Center for 13 miles, and was the first Accredited Geriatric Emergency Room in Dallas County.The hospital is a recipient of Healthgrades Patient Safety Excellence Awards, 15 Healthgrades Five-Star ratings over the past three years, and Straight "A" Hospital Safety Grades from The Leapfrog Group since 2018. For more information visit www.dallasregionalmedicalcenter.com.

Responsibilities

The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.

Qualifications

Education and Work Experience1. High School Diploma or equivalent required. 2. Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred. 3. Exceptional interpersonal & organizational skills. 4. Demonstrated leadership and management abilities. 5. Extremely high degree of attention to detail. 6. Good written and verbal communication skills. 7. Ability to prioritize. 8. Good analytical & problem solving skills. 9. Proficiency in Microsoft Word and Excel. 10. Ability to effectively manage multiple demands and function well under pressure.

Employment Status

Full Time

Shift

Nights

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf