*Lead Registration - Admitting

Saint Francis Hospital; Evanston (IL); On-site; USD 23,000 - 33,000; Full time

Job summary

Saint Francis Hospital in Evanston, IL is seeking a Lead Patient Access Associate who ensures smooth patient flow, accurate registration, and strong customer service across the department.

You will coordinate breaks, assist the Supervisor with staffing during high volume, and model exemplary conduct while guiding teammates on policies and procedures.

Qualifications

• High School Diploma or equivalent is required.
• Certified Healthcare Access Associate (CHAA) is preferred.
• Exceptional interpersonal & organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high degree of attention to detail.
• Good written and verbal communication skills.
• Ability to prioritize.
• Good analytical & problem solving skills.
• Proficiency in Microsoft Word and Excel.
• Ability to effectively manage multiple demands and function well under pressure.

Responsibilities

• Ensure smooth patient flow and accurate registration.
• Manage Point of Service patient collections and outstanding service.
• Coordinate break and lunch times to ensure coverage and staffing.
• Assist Supervisor in managing volume fluctuations and reinforcements.
• Lead by example and serve as a resource on department policies.
• Ensure compliance and completion of daily duties within the department.

Skills

Interpersonal

Organizational skills

Leadership

Communication

Prioritization

Analytical thinking

Problem solving

Attention to detail

Time management

MS Word & Excel

Education

High School Diploma or equivalent

CHAA certification preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

• Facility: Prime Healthcare St Francis Hospital
• Location: Evanston, IL 60201

Responsibilities

The Lead associate is responsible for ensuring a smooth patient flow, quality registration, maximum Point of Service patient collections, and outstanding customer service in his/her area of responsibility. The Lead associate coordinates break and lunch times to ensure coverage needs are met and applicable employees receive a lunch break, and assists Supervisor in managing fluctuations in volume by requesting reinforcements if volumes are high and flexing staff if volume is low to meet productivity expectations. The Lead associate is knowledgeable regarding all duties within the Department he/she leads and serves as a resource for other employees on policies/procedures. Under the Supervisor's direction, he/she takes the lead in assuring compliance and completion of all daily duties within the department. The Lead associate sets the example in exemplary customer service and overall conduct he/she relates well to patients, visitors, physicians, other departments, management, employees in own department, etc.

Qualifications

• High School Diploma or equivalent required.
• Extensive knowledge of Patient Access required, Certified Healthcare Access Associate (CHAA) preferred.
• Exceptional interpersonal & organizational skills.
• Demonstrated leadership and management abilities.
• Extremely high degree of attention to detail.
• Good written and verbal communication skills.
• Ability to prioritize.
• Good analytical & problem solving skills.
• Proficiency in Microsoft Word and Excel.
• Ability to effectively manage multiple demands and function well under pressure.

The company is dedicated to empowering its staff with a comprehensive, competitive benefits package, allowing them the freedom to customize their benefits to fit their unique needs. Our abundant resources, programs, and voluntary options serve as a foundation for individual growth and well-being. Learn more here: https://www.primehealthcare.com/benefitsthatmattermost/

Pay Transparency

Saint Francis Hospital offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $17.01 to $24.16. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Employment Status

Full Time

Shift

Evenings

Equal Employment Opportunity

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf