Lead Registrar - Austintown Primary Care

Mercy Health; Austintown (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in healthcare is seeking a Lead Registrar to enhance patient experiences at their Austintown Primary Care facility. This role involves managing front desk operations, ensuring accurate patient registration, scheduling appointments, and providing exceptional customer service. The ideal candidate will have a strong background in healthcare registration, familiarity with insurance processes, and a commitment to maintaining a professional environment. Join a team that values hard work and offers comprehensive benefits, including medical, dental, and educational assistance. This is an exciting opportunity to make a difference in patient care and contribute to a supportive workplace.

Benefits

Comprehensive medical, dental and vision plans

Prescription drug coverage

Flexible spending accounts

Life insurance w/AD&D

Employer contributions to retirement savings plan

Paid time off

Educational Assistance

Qualifications

• 3+ years of registration/unit secretary experience required.
• Strong customer service skills and knowledge of insurance processes.

Responsibilities

• Perform front office operations, including patient registration and scheduling.
• Manage patient flow and ensure accurate financial procedures.

Skills

Patient Registration

Scheduling

Cash Handling

Customer Service

Insurance Knowledge

Education

High School Diploma or GED

Associates in Medical Assisting

Job description

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours: 40

Work Shift: Days (United States of America)

Lead Registrar - Austintown Primary Care

Summary

Performs accurate front desk workflows in a health care setting, including patient registration, scheduling, phone triage, cash handling and check-in/check-out, while maintaining a high level of professional customer service.

Duties

1. Performs front office operations, such as registering all patients in a timely manner who have not been pre-registered who will receive services, answering phones and scheduling appointments.
2. Maintains current knowledge of all insurance cards and billing necessities to obtain accurate demographic, financial, and clinical information and signatures from patients (or Medical Power of Attorney) as determined by Medicare, State and Federal guidelines.
3. Collects copays as applicable and attempts to collect any outstanding debt to facility/practice.
4. Performs pre-registration as needed before the patient arrives. Ensures required patient forms are current. Fills out and advises patients on how to complete forms. Schedules all patients who need a physical exam/appointment/procedure.
5. Manages the patient flow by collaborating with other staff and providers.
6. Able to accurately balance the cash drawer and petty cash and complete end of day finance procedures, including the daily deposit.

Experience:

Must have three years of registration/unit secretary experience.

Education:

High school diploma or GED required. Preferred, two-year associates in medical assisting.

MercyHealth is an equal opportunity employer.

Many of our opportunities reward your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more

*Benefits offerings vary according to employment status.

Department:

Austintown Primary Care

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability.

If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health– Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email [e-mail].

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at [e-mail].