Lead Regional Admin Support

Munro Footwear Group; Bozeman (MT); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Retirement Plan

Paid Vacation

Sick Leave

Holidays

Job summary

Montana Fish, Wildlife & Parks in Bozeman invites applications for Lead Regional Admin Support. The role centers on supervising and mentoring work-study students, maintaining professional customer service, and coordinating front-office activities across multiple offices within Region 3.

The successful candidate will oversee scheduling, onboarding, and regional communication with internal teams, external partners and the public, ensuring accurate, courteous service and adherence to agency

Qualifications

• High school diploma or equivalent and at least 1 year of related work experience.
• Ability to supervise work-study students and provide training.
• Strong customer service and front-office skills.

Responsibilities

• Lead clerical operations at Bozeman Region 3 HQ and supervise work-study students.
• Schedule front office coverage and onboarding of new employees.
• Coordinate regional communication among internal teams, partners and the public.
• Assist with licensing, AIS inspections, and other duties as needed.

Job description

Job Description

Lead Regional Admin Support (26142338)

Special Information

Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).

A successful applicant will be subject to a background investigation.

Women and minorities are under-represented in this job category and are encouraged to apply.

Effective June 22, 2026, this agency is participating in E-Verify to confirm employment eligibility. After accepting a job offer and completing Form I-9, your information will be submitted to the Department of Homeland Security and Social Security Administration for verification. For more information about E-Verify, please visit the E-Verify website found here, https://www.e-verify.gov/

Specific Job Information

This position will require travel to assist with coverage at the Butte and Helena offices as needed when administrative staff are absent. The ideal candidate should have a strong work ethic, integrity, and a commitment to maintaining high professional standards. They must have the ability to follow instructions and agency policies and procedures while exercising sound judgment and working independently with minimal supervision. The ability to work effectively as part of a team, adapt to changing priorities and circumstances, and use strong problem-solving skills is essential.

Excellent customer service skills, including professionalism, courtesy, effective communication, and a commitment to meeting the needs of customers and the public, are required. Previous team lead or supervision experience is preferred.

Job Duties

This position serves in a lead clerical capacity at the Bozeman, Region 3 Headquarters office and requires a positive, resilient, and adaptable attitude, with the ability to work effectively in a fast-paced, public-facing environment. The position assists with supervising and supporting work-study students, providing training and guidance, and helping establish consistent, professional customer service standards. The successful candidate will lead by example, maintain a positive approach when handling challenging situations, and help ensure customers receive accurate, courteous, and consistent service across multiple offices within the region.

This position will help with scheduling front office coverage, on-boarding new employees, and assisting with regional public comment and environmental assessments. The incumbent will assist the office manager with communication between internal teams, external partners and the public. They will help align regional and agency goals while establishing clear parameters that support streamlined projects, continuous process evaluation, and ongoing improvement.

Specific duties may include selling hunting and fishing licenses; providing current regulations, agency information, and program resources; answering phones and assisting customers in person; restocking resource materials; assisting with FAS fee processing; assisting with animal tagging; conducting Aquatic Invasive Species (AIS) boat inspections; answering Block Management questions; balancing cash drawers; and assisting FWP staff with special projects and other duties as needed. Additional responsibility of day-to-day supervision of work-study students, helping train and mentor student employees, coordinating tasks as appropriate, and providing support and direction to ensure work is completed accurately, efficiently, and professionally. The position is expected to demonstrate dependability, sound judgment, teamwork, flexibility, integrity and a positive attitude while serving as a resource for both customers and staff.

Physical and Environmental Demands

The predominant duties assigned to the incumbent are performed in an office setting. The incumbent must be able to work independently, efficiently and exercise good judgment in an office setting with numerous interruptions. They are solely in charge of the front office, handling several multi-level functions simultaneously. Standing for long periods of time at the front counter issuing licenses during "peak" seasons. Sitting for long periods of time in a confined position, working on various computer assignments with repetitive hand movements and artificial lighting. Incumbent must be able to lift 40-pound boxes. Angry, dissatisfied, rude and sometimes intoxicated callers and "walk-ins" often vent their frustrations on the support staff.

Minimum Qualifications (Education and Experience)

The knowledge, skills, and abilities of this position are normally attained through combination of education and experience equivalent to a high school diploma or equivalent and at least 1 year of job-related work experience. Other combinations of education and experience will be considered on a case-by-case basis.

Salary

$25.08 - 25.08 Hourly

• Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance.
• retirement
• paid vacation
• sick
• holidays
• VEBA (Voluntary Employee Beneficiary Association)
• Health Insurance
• Paid Leave & Holidays
• Retirement Plan

Contact Name : Meagan Bakken | Contact Email : [e-mail] | Contact Phone : [phone] Anyone who needs to request a reasonable accommodation in the application or hiring process should contact the HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.

State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.