Lead Recruiter

Dexian; San Antonio (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

Dexian is seeking an Intermediate Contract Recruiter to manage end-to-end recruitment for high-volume call center hiring classes. You will partner with hiring managers, workforce planning, and recruiting leadership to attract, assess, and hire for customer service, sales, and support roles.

This role focuses on delivering a positive candidate experience while meeting class start commitments, compliance, and recruiting metrics.

Qualifications

• 4+ years of related recruiting experience may substitute for a degree.
• Experience in high-volume recruiting for call center, customer service, sales, or operations.
• Ability to manage multiple requisitions and priorities while meeting SLAs.
• Experience using ATS platforms (Workday, iCIMS, Taleo).
• Strong interviewing, candidate assessment, and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail and data accuracy.
• Experience interpreting recruiting metrics to drive decisions.

Responsibilities

• Manage full-cycle recruitment for high-volume call center classes from requisition to onboarding.
• Execute recruiting strategies to meet staffing forecasts and class start requirements.
• Build candidate pipelines via job boards, referrals, networking, and ATS.
• Conduct phone and virtual interviews to assess qualifications and customer service aptitude.
• Provide hiring progress updates and labor market insights to leaders.
• Coordinate interview logistics and a seamless candidate experience.
• Prepare and extend offers according to compensation guidelines.
• Monitor progress and mitigate risks to class readiness.
• Maintain candidate records and compliance in ATS.
• Analyze recruiting activity and metrics to drive outcomes.
• Support recruiting events and targeted sourcing campaigns.
• Collaborate with Background Investigations, Onboarding, Compensation, and Workforce Management to ensure successful starts.
• Ensure compliance with employment laws and company policies.

Skills

High-volume recruiting

Call center hiring

ATS proficiency

Interviews & assessment

Stakeholder management

Communication skills

Organizational skills

Recruiting metrics

MS Office suite

Education

Degree not required

Tools

Workday

iCIMS

Taleo

Job description

Duration: 12 months with possible extension

JOB DESCRIPTION

The Intermediate Contract Recruiter is responsible for managing full-cycle recruitment for high-volume call center hiring classes. This role partners closely with hiring managers, workforce planning teams, and recruiting leadership to attract, assess, and hire qualified candidates for customer service, sales, and support roles. The recruiter drives a positive candidate experience while ensuring hiring goals, class start commitments, compliance requirements, and recruiting metrics are achieved.

This position is ideal for an experienced recruiter who thrives in a fast-paced, metrics-driven environment and has experience supporting large-scale hiring initiatives and training class readiness.

Key Responsibilities

• Manage full-cycle recruitment for high-volume call center hiring classes from requisition intake through offer acceptance and onboarding coordination.
• Execute recruiting strategies to meet staffing forecasts and class start requirements.
• Build and maintain candidate pipelines through job boards, social media platforms, employee referrals, networking, and applicant tracking systems.
• Conduct phone and virtual interviews to assess candidate qualifications, customer service aptitude, communication skills, and alignment with business requirements.
• Partner with hiring leaders to provide candidate recommendations, interview feedback, hiring progress updates, and labor market insights.
• Coordinate interview logistics and facilitate a seamless candidate and hiring manager experience.
• Prepare and extend employment offers in accordance with established compensation guidelines.
• Monitor candidate progression through the hiring process, proactively identifying and mitigating risks to class readiness.
• Maintain accurate candidate records, dispositioning, and compliance documentation within the Applicant Tracking System (ATS).
• Analyze recruiting activity, pipeline health, offer acceptance rates, and hiring metrics to drive hiring outcomes.
• Support recruiting events, virtual information sessions, hiring fairs, and targeted sourcing campaigns.
• Collaborate with cross-functional partners including Background Investigations, Onboarding, Compensation, Workforce Management, and Learning & Development to ensure successful class starts.
• Ensure compliance with all applicable employment laws, company policies, risk management practices, and recruiting procedures.

Required Qualifications

• 4 additional years of related experience may be substituted in lieu of a degree.

Preferred Qualifications

• 2+ years of recruiting experience in high-volume, call center, customer service, sales, operations, or similar environments.
• Experience supporting class-based hiring and large-scale recruiting initiatives.
• Ability to manage multiple requisitions and competing priorities while maintaining service-level expectations.
• Experience utilizing Applicant Tracking Systems (ATS) such as Workday, iCIMS, Taleo, or similar recruiting platforms.
• Strong interviewing, candidate assessment, and relationship-building skills.
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail and process accuracy.
• Experience interpreting recruiting metrics and using data to drive recruiting decisions.
• Proficiency with Microsoft Office Suite, including Excel, PowerPoint, Outlook, and Teams.

Success Factors

• Ability to thrive in a fast-paced, high-volume recruiting environment.
• Strong customer service mindset with a focus on candidate and hiring leader experience.
• Effective stakeholder management and partnership skills.
• Strong sense of urgency and accountability for hiring results.
• Excellent time management and prioritization abilities.
• Ability to identify recruiting risks and proactively develop solutions.
• Commitment to compliance, process excellence, and data accuracy.

Key Performance Indicators (KPIs)

• Offer acceptance rates
• Class readiness attainment
• Compliance and ATS data accuracy

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.