Lead Receptionist

StoryPoint; United States; On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

401k

Income protection

Work-life benefits

Job summary

StoryPoint Macomb is seeking a Lead Receptionist to provide courteous, efficient service to residents and guests at 49880 Hayes Rd, Macomb MI. You will manage front-desk duties in a full-time role with rotating duties and weekend/holiday coverage.

The position requires a High School diploma with 1–3 years related experience or equivalent, strong communication, and ability to handle multi-line calls and resident inquiries. Competitive benefits accompany this pivotal frontline role.

Qualifications

• High School diploma or equivalent; 1–3 years related experience and/or training preferred.
• Strong customer service and communication skills required.
• Experience handling multi-line phone systems and resident interactions is a plus.

Responsibilities

• Answer all telephone calls and transfer to the appropriate department.
• Daily resident check-in and greeting residents and guests.
• Greet residents and guests in a courteous and professional manner.
• Support Leasing Team and staff with resident and applicant coordination.
• Assist in scheduling and training of employees where needed.
• Handle mail, packages, and internal messages for residents and staff.

Skills

Customer service

Phone etiquette

Reception skills

Education

High School diploma

Job description

Lead Receptionist

StoryPoint Macomb

Location 49880 Hayes Rd Macomb MI 48044

Job Type

Full Time

Schedule

Monday Friday 7am 3pm rotating weekends and holidays 7am 1pm

Pay

1700 1800 per hour

Position Summary

The Receptionist will provide efficient and courteous service to all residents and guests. You will take on a rewarding position with an innovative company where hard work pays off and advancement is always a possibility.

Required Experience

High School diploma or one to three years related experience andor training; or equivalent combination of education and experience.

Primary Responsibilities

• Answer all telephone calls and properly transfer calls to the appropriate department
• Daily resident check in
• Answer routine telephone inquiries
• Greet all residents and guests in a courteous and professional manner
• Provide a 1440 experience to our senior residents
• Distribute applications to prospective employees
• Assist in the hiring of new staff
• Assist in scheduling and training employees
• Refer all prospective residents and families to the Leasing Team
• Sort and deliver all mail internal messages and packages to residents and staff
• Knowledge of resident apartments in house facilities and local information
• Reserve the private dining area for residents and guests
• Collect work orders and information for the maintenance director
• Know emergency call system and emergency procedures fire medical and police
• Perform all accountabilities in a timely and efficient manner following company policies and procedure
• Work independently in a professional atmosphere
• Keep immediate supervisor promptly and fully informed of all situations or unusual matters of significance coming to his/her attention so prompt action can be taken
• Assist with accounting duties as assigned by Property Administrator
• Dress in a professional manner and wear name tag

General Working Conditions

This position entails standing for long periods of time. While performing the duties of this job the employee is required to communicate effectively with others sit stand walk and use hands to handle keyboard telephone paper files and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Occasional travel to different locations may be required.

Benefits

• health dental vision 401k income protection and extraordinary work life benefits

Equal Opportunity Employer

Equal Opportunity Employer