Medical Receptionist

Conviva Senior Primary Care; Port Saint Lucie (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Conviva Senior Primary Care in Port Saint Lucie, FL is seeking a Receptionist 1 to manage front desk operations, greet patients, schedule appointments, and maintain patient records. You will support the medical team with administrative tasks in a physician practice or center, typically working routine patterns and under supervision.

The role requires strong customer service, MS Office, and familiarity with EMR/CRM systems.

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year+ healthcare experience preferred; strong customer service background accepted.
• Excellent customer service and phone etiquette is essential.
• Ability to multitask in a fast-paced environment and stay organized.

Responsibilities

• Greet patients and visitors professionally in person and over the phone.
• Schedule and manage patient appointments and coordinate with medical staff.
• Maintain and update patient records in EMR/CRM systems with confidentiality.
• Assist with billing and collect copayments as needed.
• Answer inquiries and provide general information and assistance.
• Maintain a clean, organized reception area and assist with office inventory and supplies.

Skills

Customer service

Phone etiquette

Multitasking

Organized

Team player

Attention to detail

Education

High School Diploma or GED

Tools

MS Office

EMR Systems

CRM systems

Job description

Become a part of our caring community The Receptionist 1 is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist 1 ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. Typically works on routine and patterned assignments.

Become a part of our caring community The Receptionist 1 is responsible for the front desk operations of a healthcare facility. This role involves greeting patients, scheduling appointments, handling inquiries, and maintaining patient records. The Receptionist 1 ensures a smooth and welcoming experience for patients and supports the medical team with various administrative tasks. Typically works on routine and patterned assignments.

Responsibilities

As a Receptionist 1, you will be responsible for welcoming patients and providing administrative support within a physician practice or center. Your responsibilities may include:

• Greeting Patients: You will welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments: You will manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records: You will maintain and update patient records, ensuring accuracy and confidentiality. You will work within Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: You will help ensure patient accounts are updated accurately and may collect copayments at the time of service.
• Inquiries and Communication: You will answer incoming calls, respond to patient inquiries, and provide general information and assistance.
• Office Management: You will maintain a clean, organized, and well-stocked reception area, ensuring it is sanitized and equipped with necessary materials.
• Administrative Support: You will assist with additional administrative duties as needed, such as ordering supplies, managing office inventory, and coordinating courier shipments.

In this role, you will make decisions within established work expectations, quality standards, priorities, and timelines. You will work under close supervision and follow established policies, practices, and guidelines, with limited opportunity for deviation from defined procedures.

Required Qualifications

• High School Diploma or GED
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Preferred Qualifications

• Value-based care model experience
• Knowledge of Medical Terminology
• Experience with EMR Systems (Electronic Medical Records)
• Bilingual in English and Spanish

You will be reporting to the Center Administrator

Work Hours: Mondays-Fridays (8AM-5PM)

Location: Port Saint Lucie, FL

Additional Information

This role is considered patient-facing and is part of the company's Tuberculosis (TB) screening program. If selected for this role, you will be required to be screened for TB.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $38,000 - $45,800 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About Us

About Conviva Senior Primary Care: Conviva Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. As part of Humana’s Primary Care Organization, which includes CenterWell Senior Primary Care, Conviva’s innovative, value-based approach means each patient gets the best care, when needed most, and for the lowest cost. We go beyond physical health – addressing the social, emotional, behavioral and financial needs that can impact our patients' well-being. About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.