Lead Quality Assurance Manager

Bethany Christian Services; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

403(b) retirement plan with employer 0

Generous time off

Education reimbursement

Wellness program

Job summary

Bethany Christian Services in Charlotte, NC seeks a Refugee and Immigrant Children Quality Assurance & PSA Lead Manager to oversee contract compliance and QA across branches. You will train staff, analyze data, and coordinate with DHHS licensing and COA standards to ensure program integrity.

Responsibilities include leading QA/PSA tasks, guiding treatment teams on CLEs, and preparing monitoring documentation.

Qualifications

• Bachelor’s degree in Behavioral Sciences, Human Services, or Social Services from an accredited college.
• MSW or Master’s level degree in Social Services, or equivalent field of study is strongly preferred.
• At least three (3) years of experience in working with child welfare standards, best practices, or quality assurance and compliance, preferred.
• At least one (1) year of experience managing others, preferred.
• Excellent verbal and written communication skills.
• Must exhibit an ability to apply the principles of logic and critical thinking with problem solving.
• Must be reliable with time sensitive deadlines and tasks.
• Demonstrated ability with analytics and process improvement.
• Exercise a high level of confidentiality.
• Must pass required medical examinations and have the physical ability to fulfill the essential job functions.

Responsibilities

• Oversee RIC contract compliance within the respective branch location(s).
• Develop, train and supervise staff whose responsibilities contribute to RIC contract compliance in alignment with job requirements, program and agency expectations, DHHS licensing and COA requirements.
• Collaborate with stakeholders in order to provide data and analysis as needed.
• Attend Monthly Provider’s Call and disseminate policy updates to appropriate staff members.
• Attend and participate in national QA meetings.
• Serve as the lead for quality assurance and PSA related tasks for the respective branch location(s).
• Guide treatment teams in the completion of all CLEs and collaborate with program directors until CLEs are resolved.
• Respond to policy questions and data inquiries from staff and facilitate communication and training of relevant policy updates to the RIC team at the respective branch location(s).
• Ensure timely and accurate response to stakeholders with all data requests.
• Prepare, support, and facilitate documentation for monitoring visits.
• Along with the Program Director, serve as the POC of all monitoring visits
• Must be on site for all monitoring visits;
• Regularly audit physical and electronics files to ensure compliance with policy and program services.
• Track, review, and update corrective action plans and other active compliance plans to bring the program in compliance.
• Conduct weekly, random audits of the database systems for documentation, completion accuracy, and deadline compliance in collaboration with QA team or program leadership.

Skills

Verbal and written communication

Analytical thinking / problem solving

MS Excel

Microsoft Office Suite

Time management

Education

Bachelor’s degree in Behavioral Sciences

MSW or Master’s degree in Social Services

Job description

• Social Services - Refugee & Immigrant Program
• Full-Time
• Requisition #: RICQA001789

Description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As a Refugee and Immigrant Children Quality Assurance & PSA Lead Manager, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Oversee RIC contract compliance within the respective branch location(s);
• Develop, train and supervise staff whose responsibilities contribute to RIC contract compliance in alignment with job requirements, program and agency expectations, DHHS licensing and COA requirements;
• Collaborate with stakeholders in order to provide data and analysis as needed;
• Attend Monthly Provider’s Call and disseminate policy updates to appropriate staff members;
• Attend and participate in national QA meetings;
• Serve as the lead for quality assurance and PSA related tasks for the respective branch location(s);
• Guide treatment teams in the completion of all CLEs and collaborate with program directors until CLEs are resolved;
• Respond to policy questions and data inquiries from staff and facilitate communication and training of relevant policy updates to the RIC team at the respective branch location(s);
• Ensure timely and accurate response to stakeholders with all data requests;
• Prepare, support, and facilitate documentation for monitoring visits;
• Along with the Program Director, serve as the POC of all monitoring visits
• Must be on site for all monitoring visits;
• Regularly audit physical and electronics files to ensure compliance with policy and program services;
• Track, review, and update corrective action plans and other active compliance plans to bring the program in compliance;
• Conduct weekly, random audits of the database systems for documentation, completion accuracy, and deadline compliance in collaboration with QA team or program leadership;
• Report any issues or concerns to the Program Director surrounding quality efficiency within files, caseloads, programmatic policies, and compliance with the requirements of all state, federal, and agency procedural and policy mandates;
• Create and submit monthly quarterly audit reports for 10% or more of portal files using standardized tools;
• Stay abreast on Bethany Grievance procedures. Monitor and collect grievance data upon review of incoming grievances;
• Prepare requested PSA documentation and submit to external stakeholder when requested;
• Review and maintain Daily Unannounced Round Report to ensure compliance, if applicable;
• Review program logs and checklists to ensure compliance and accuracy, including but not limited to medical, case management, intake, etc.
• Manage and Lead QA/PSA Team and other staff as assigned;
• Maintain all reporting distribution lists specific to the needs of the site;
• Attend trainings and meetings as assigned by supervisor;
• Stay abreast of all agency, federal, and state regulatory requirements related to Foster Care and State Child Welfare Licensing;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Bachelor’s degree in Behavioral Sciences, Human Services, or Social Services from an accredited college;
• MSW or Master’s level degree in Social Services, or equivalent field of study is strongly preferred;
• At least three (3) years of experience in working with child welfare standards, best practices, or quality assurance and compliance, preferred;
• At least one (1) year of experience managing others, preferred;
• Excellent verbal and written communication skills;
• Must exhibit an ability to apply the principles of logic and critical thinking with problem solving;
• Must be reliable with time sensitive deadlines and tasks;
• Demonstrated ability with analytics and process improvement;
• Exercise a high level of confidentiality;
• Work well under pressure and adaptable to change;
• Prior experience using the full Microsoft Suite of services, and proficient in MS Excel;
• Exhibit integrity and good moral character to provide appropriate care to RIC;
• Possess the relevant experience and/or qualifications to work with RIC and RIC with special needs;
• Be properly trained and licensed, as necessary;
• Must be able to pass required medical examinations and have the physical ability to fulfill the essential job functions, including physical restraints of a resident;
• Successfully pass an annual TB test and document preference to receive or decline Hepatitis immunization;
• Must be able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route:
• Varicella: two doses of varicella vaccine (at least four weeks apart) OR born in the United States before 1980 with a reported history of chickenpox (verified by an adult present at the time of illness) OR titers indicating varicella immunity OR documentation from a healthcare provider verifying previous infection;
• MMR: two doses of MMR vaccine (at least four weeks apart) OR titers indicating immunity to all three diseases;
• TDap or Tdap: Complete primary vaccination series. If primary vaccination series completed in childhood, one Tdap dose in adulthood;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver’s license with at least 3 years of driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate insurance coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest in You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave, separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.