Administrative Director

Bethany Christian Services; Grand Rapids (MI); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

403(b) retirement plan

Paid holidays

PTO Your Way

Paid parental leave

Sick leave

Job summary

Bethany Christian Services is seeking an Administrative Director to lead a multi-site operations team focused on child and family welfare services. The role directs staff, oversees licensing compliance, and partners with regional leadership to ensure consistent, high-quality service delivery.

The position requires a Master’s in Business Administration, 5+ years managing programs with budgeting experience, and strong communication skills. Travel ~20% and MS Office proficiency are expected.

Qualifications

• Master’s degree in Business Administration or related field.
• At least five years of experience in a child and family welfare agency with operational oversight.
• Five years of management, supervisory, program development and administrative experience, including budgets.
• Excellent verbal and written communication skills.
• Travel 20% for regional site visits.
• Knowledge of state, community, and agency resources.
• Proficient with Microsoft Office Suite.

Responsibilities

• Effectively lead, direct, and manage a team of direct reports, including selection, hiring, performance evaluation, and training.
• Collaborate with Branch Director(s) and Regional Vice President across regions to support diverse service delivery models.
• Ensure services comply with licensing, funder requirements, and agency expectations.
• Oversee documentation of services and timely submission of reports.
• Monitor contract requirements to meet or exceed standards.
• Coordinate licensing actions with DHHS, PQI, and audit reporting.
• Oversee quality assurance activities and quarterly performance measures by team.
• Develop program policies and procedures to ensure compliance.
• Communicate policy changes across locations and alignment with QA standards.
• Manage office space in collaboration with landlords for adequacy and cost effectiveness.

Skills

Leadership

Budgeting

Strategic planning

Communication

Collaboration

Policy compliance

Problem solving

Education

Master’s degree in Business Administration

Tools

Microsoft Office

Job description

MI-GR-901 Eastern
Grand Rapids, MI 49503, USA

• On-site
• Operations Leadership
• Full-Time
• Requisition #: ADMIN001796

Description

Rooted in our Christian faith, Bethany Christian Services works to ensure children are safe, loved, and connected through family. Across 29 states, we strengthen families, support foster care and adoption, and walk alongside refugees with compassion. Here, living out your faith means using your gifts to bring hope and make a lasting impact.

Working at Bethany means joining a team of dedicated professionals with diverse skills, serving communities across the country. Together, we’re united in our Christian mission and these shared values: We’re motivated by our faith, we support one another, we champion justice, we pursue excellence, and we’re in it for the long haul. As an Administrative Director, you’ll help carry this mission forward and make a meaningful impact every day.

How Your Role Makes a Difference

• Effectively lead, direct, and manage a team of direct reports, to include the selection, hiring, performance evaluation, and training of each individual;
• Strong collaboration and oversight in partnership with Branch Director(s) and Regional Vice President across multiple regions, supporting complex and diverse service delivery models;
• Ensure effective service operations through supervision, selection, training, development, and motivation of competent staff;
• Ensure the delivery of quality services that are consistent with state licensing requirements, funder requirements, and the agency’s expectations;
• Oversee the documentation of services process to ensure accurate, timely preparation and submission of reports are being met within the program;
• Monitor all contract requirements to ensure that practices and services meet or exceed these requirements;
• Ensure licensing standards are being met, including coordination with DHHS, Performance, Quality and Improvement (PQI) for Corrective Action Plans (CAP) and audit tracking by providing monthly and annual licensing, CAP and audit reports, and communicating any licensing changes to branch and satellite locations;
• Oversee quality assurance monitoring activities, such as monthly Quality Improvement Planning, Peer File Reviews, and quarterly Key Performance Measures by team;
• Develop program policy and procedures as needed to ensure compliance with agency, licensing, and contract expectations and requirements;
• Effectively communicate changes and/or updates across branch and satellite locations for Corporate QA policies and procedures as well as local policy and procedure changes as they relate to operational activities;
• Work with office landlords to ensure space is adequate, serves staff and program needs, and lease terms are current, cost effective, and reasonable;
• Provide direct supervision and oversight of assigned branch due to a gap in leadership of Branch Director;
• Maintain an up-to-date awareness of child welfare issues, legislation trends and practices through the systematic review of professional literature and networking with state service units and private organizations;
• Ensure staff members complete and comply with new hire training, on-going training and program-specific training;
• Assist the Branch Director in the development and enhancement of positive relationships with contractors, referral sources, other agencies, courts, churches, and similar entities;
• Work collaboratively with the Branch Director to assist with annual branch office budget;
• Monitor revenue and expenditures in accordance with agency policies and branch board expectations, while also providing the corporate office with statistical reports on an established timely basis;
• Build and cultivate a cohesive, positive team environment;
• Essential job responsibilities may vary based on the specific needs of each program/department;
• May be required or asked to participate in a Bethany sponsored event;
• Complete other duties as assigned.

What Will Make You Successful

• Master’s level degree in Business Administration, or related field of study from an accredited college;
• At least five (5) years of experience working in a child and family welfare agency with operational oversight;
• At least five (5) years of successful management, supervisory, program development and administrative experience, including budget development and management;
• Demonstrated ability to perform complex administrative and consultative responses for social services agencies;
• Excellent verbal and written communication skills;
• Travel 20% of the time for regional site visits and as necessary;
• Demonstrated knowledge of state, community, and agency resources;
• Computer skills sufficient to perform essential functions including knowledge of Microsoft Office Suite;
• Must be 21 years old with a valid driver's license with at least 3 years driving experience in the U.S. to operate a vehicle on behalf of Bethany;
• Must pass a Motor Vehicle Records (MVR) check and maintain a reliable vehicle with proof of adequate coverage;
• Pass a criminal history screen, including state and local child protection agency registries;
• Subscription to and integration of the agency Statement of Faith, Mission Statement, and Commitment to Unity.

We Invest In You

• Experience a team environment with other professionals who are motivated by faith, support one another, pursueexcellence, and are in it for the long haul
• Access to training, professional development, and career growth opportunities
• 403(b) retirement plan with employer match eligibility
• Generoustimeoff(11paidholidays,PTOYour Way,paidparentalleave,separatesickandpaidabsencebanks)
• Access to education reimbursement for those that qualify
• Comprehensive employee assistance and wellness program

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.