Lead Proper Care Specialist ( Proper Brands)

Vireo Health, Inc.; Kirkwood (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Starting at $17/hour

Full-time 40 hours

Medical benefits

Dental

Vision

Life insurance

Retirement plan

Holiday pay

EAP

Employee discounts

Parental leave

Job summary

Proper Brands, part of the Vireo family, is hiring a Full-Time Lead Proper Care Specialist at our Kirkwood, Missouri store. You will lead the PCS team, train staff, open duties, and ensure smooth daily operations in a fast-paced, community-focused cannabis retail environment.

The role requires 1+ year retail and cannabis retail experience, strong customer service and communication, weekend/evening flexibility, and the ability to lift up to 30 lbs.

Qualifications

• Must be 21+ and able to obtain Missouri Agent ID.
• 1+ years in retail/guest services and 1+ years cannabis retail experience.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the PCS team, including coaching and training for all new hires.
• Open the store and complete opening duties and setup.
• Review and update the menu, apply discounts as needed.
• Move product from vault to fulfill orders and manage inventory.
• Educate patients on cannabis products and stay current on laws and trends.
• Verify patient paperwork and IDs; ensure store cleanliness and presentation.
• Promote a customer-service oriented environment and comply with policies.

Skills

Open availability

Retail experience

Cannabis retail experience

Customer service

Education

High school diploma or GED

Job description

Position: Lead Proper Care Specialist
Department: Retail
Division/Location: Missouri — Kirkwood

Who we are:

At Proper Brands, we’re building a community of passionate, genuine people to grow the legal cannabis market. Together, we hold ourselves to the highest standard of quality in everything we do—from people to product and everything in between.

At Proper, it’s not about being the biggest. It’s about being the best in what we do, demonstrating compassion, and improving people’s lives through cannabis. We believe that happy people make happy plants, and happy plants make happy people.

Proper Brands is part of the Vireo family. With roughly 4,500 team members, over 1 million square feet of cultivation space, and more than 170 dispensaries across 10+ states, Vireo is one of the fastest-growing platforms in the industry, and we’re just getting started. What sets us apart isn’t just our footprint. It’s our people. Every role here plays a real part in shaping where this industry goes next, and in return we offer real opportunities to grow, contribute, and make an impact.

If you’re passionate about shaping the future of cannabis technology and joining a team that values growth and creativity, we’d love to have you on the team. Let’s grow the future together.

What we offer:

• Compensation: Starting at $17 per hour, plus pooled tips
• Full-time hours (approximately 40 hours per week) at our Kirkwood location in Kirkwood, Missouri; the schedule includes weekends and possible evening shifts during the week
• Benefits: Medical, dental, vision, term life insurance, retirement savings plan, holiday pay, EAP, employee discount program, and paid parental leave

What the role is about:

We have an exciting opportunity for a Full-Time Cannabis Lead Proper Care Specialist (Lead PCS) to join us on our journey to transform our bold ambitions for the Missouri medical cannabis market into a reality. The Lead PCS leads the PCS team in partnership with the Assistant Managers and General Manager, including product training, systems training, coaching, and working with new hires. The Lead PCS also performs opening duties when required, including disarming the alarm and ensuring the store is set up for the day, reports to the manager on duty and General Manager, and upholds Proper Cannabis’s mission, vision, goals, and objectives.

What impact you’ll make:

• Lead the PCS team in partnership with the Assistant Managers and General Manager, including coaching and product and systems training for all new hires
• Open the store and complete all opening duties, including setting the floor, bringing out registers, and setting up fulfillment
• Review the menu and orders, updating the menu and entering discounts as needed
• Move product from the vault into fulfillment to keep an accurate representation of available inventory
• Educate patients on flower, edibles, and concentrates based on their needs, and stay current on new strains, products, law changes, and industry trends
• Verify paperwork, documentation, and identification of all patients
• Fill out the store flow chart and oversee breaks and lunches
• Ensure the cleanliness, organization, and presentation of the store and promote a customer service-focused work environment
• Comply with state, local, and company policies and perform other duties assigned by the manager on duty or General Manager

What you’ve accomplished:

• Open availability and flexibility
• High school diploma or GED
• 1+ years in retail and/or guest services and 1+ years of cannabis retail experience
• Passion for medical cannabis
• Must be 21 years of age or older and able to obtain a Missouri Agent ID
• Ability to adapt quickly in a fast-paced, changing, and challenging environment
• Excellent written and verbal communication skills
• Customer service-oriented and team-centered, with strong organizational skills and attention to detail
• Ability to reach, bend, stoop, sit, stand, and carry and lift up to 30 lbs in an environmentally controlled retail store, working approximately 40 hours per week including weekends and possible evening shifts
• Preferred: Familiarity with Missouri medical cannabis laws and regulations

Why Choose Vireo?

Life’s too short to work somewhere that doesn’t ignite your passion. The cannabis industry is fast-paced, innovative, and full of opportunity—where science meets creativity, and wellness meets culture.
At Vireo Health, we’re pioneering the future of cannabis with a team that’s as dynamic as the industry itself. Here, you’ll find a workplace that’s collaborative, inclusive, and driven by HEART and purpose, where your work has a real impact on people’s lives.
Whether you’re cultivating the highest-quality plants, crafting cutting-edge products, or shaping unforgettable customer experiences, you’ll be part of something bigger. If you’re looking for a career that’s exciting, meaningful, and full of growth, let’s build the future of cannabis together.

• A Growing Industry: Work at the leading tech company in the cannabis industry and help shape the future
• Passionate Culture: Join a team that truly cares about the plant, the people, and the purpose behind what we do
• Employee Perks: Enjoy competitive pay and benefits, paid time off, and employee discounts
• Making an Impact: We’re committed to education, sustainability, and giving back to the communities we serve.

EEO Statement

Vireo Health, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. www.vireohealth.com