Lead Proper Care Specialist ( Proper Brands)

Vireo Health, Inc.; Bridgeton (MO); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement savings plan

Holiday pay

EAP

Employee discount program

Paid parental leave

Job summary

Vireo Health, Inc. is seeking a Full-Time Lead Proper Care Specialist for our Bridgeton, MO location. You will lead the PCS team, train new hires, and handle opening duties to ensure smooth daily operations.

A passion for medical cannabis and strong communication are essential. We offer competitive compensation starting at $17 per hour with pooled tips, full-time hours, and a benefits package including health, dental, vision, life insurance, retirement plan, holiday pay, EAP, enrollment

Qualifications

• High school diploma or GED is required.
• 1+ years in retail/guest services and cannabis retail experience.
• Must be 21 years of age or older and able to obtain a Missouri Agent ID.
• Ability to adapt quickly in a fast-paced environment.
• Excellent written and verbal communication skills.

Responsibilities

• Lead the PCS team with coaching and product/systems training for new hires.
• Open the store and perform opening duties such as setting up the floor and registers.
• Review the menu and orders, update discounts as needed.
• Move product from vault to fulfillment to reflect inventory.
• Educate patients on cannabis products and stay current on strains and regulations.
• Verify paperwork and ID for all patients.
• Ensure store cleanliness and customer-focused environment.
• Comply with state and company policies.

Skills

Customer service

Communication

Leadership

Flexibility

Cannabis passion

Education

High school diploma or GED

Job description

Position: Lead Proper Care Specialist

Department: Retail

Division/Location: Missouri — Bridgeton

Who we are:

At Proper Brands, we’re building a community of passionate, genuine people to grow the legal cannabis market. Together, we hold ourselves to the highest standard of quality in everything we do—from people to product and everything in between.

At Proper, it’s not about being the biggest. It’s about being the best in what we do, demonstrating compassion, and improving people’s lives through cannabis. We believe that happy people make happy plants, and happy plants make happy people.

Proper Brands is part of the Vireo family. With roughly 4,500 team members, over 1 million square feet of cultivation space, and more than 170 dispensaries across 10+ states, Vireo is one of the fastest-growing platforms in the industry, and we’re just getting started. What sets us apart isn’t just our footprint. It’s our people. Every role here plays a real part in shaping where this industry goes next, and in return we offer real opportunities to grow, contribute, and make an impact.

If you’re passionate about shaping the future of cannabis technology and joining a team that values growth and creativity, we’d love to have you on the team. Let’s grow the future together.

What we offer:

• Compensation: Starting at $17 per hour, plus pooled tips
• Full-time hours (approximately 40 hours per week) at our Bridgeton location in Bridgeton, Missouri; the schedule includes weekends and possible evening shifts during the week
• Benefits: Medical, dental, vision, term life insurance, retirement savings plan, holiday pay, EAP, employee discount program, and paid parental leave

What the role is about:

We have an exciting opportunity for a Full-Time Cannabis Lead Proper Care Specialist (Lead PCS) to join us on our journey to transform our bold ambitions for the Missouri medical cannabis market into a reality. The Lead PCS leads the PCS team in partnership with the Assistant Managers and General Manager, including product training, systems training, coaching, and working with new hires. The Lead PCS also performs opening duties when required, including disarming the alarm and ensuring the store is set up for the day, reports to the manager on duty and General Manager, and upholds Proper Cannabis’s mission, vision, goals, and objectives.

What impact you’ll make:

• Lead the PCS team in partnership with the Assistant Managers and General Manager, including coaching and product and systems training for all new hires
• Open the store and complete all opening duties, including setting the floor, bringing out registers, and setting up fulfillment
• Review the menu and orders, updating the menu and entering discounts as needed
• Move product from the vault into fulfillment to keep an accurate representation of available inventory
• Educate patients on flower, edibles, and concentrates based on their needs, and stay current on new strains, products, law changes, and industry trends
• Verify paperwork, documentation, and identification of all patients
• Fill out the store flow chart and oversee breaks and lunches
• Ensure the cleanliness, organization, and presentation of the store and promote a customer service-focused work environment
• Comply with state, local, and company policies and perform other duties assigned by the manager on duty or General Manager

What you’ve accomplished:

• Open availability and flexibility
• High school diploma or GED
• 1+ years in retail and/or guest services and 1+ years of cannabis retail experience
• Passion for medical cannabis
• Must be 21 years of age or older and able to obtain a Missouri Agent ID
• Ability to adapt quickly in a fast-paced, changing, and challenging environment
• Excellent written and verbal communication skills