Lead Program Manager – Underwriting & Product Portfolio

usaa; United States; Hybrid; USD 140,000 - 190,000; Full time

Job summary

USAA in the United States seeks a Lead Program Manager to drive the efficiency of our new product development intake process. You will establish structured leadership routines, translate complex ideas into actionable plans, and accelerate product innovation across underwriting and product teams.

This role requires autonomy, collaboration with stakeholders, and strong risk management. You will mentor other program managers, develop roadmaps, and ensure governance and change management alignment

Qualifications

• 8+ years of project and/or program management experience.
• Experience using Waterfall or Agile methodologies.
• Advanced understanding and application of risk management policies and procedures.
• Comprehensive knowledge of program management methodology and change management principles.

Responsibilities

• Leads the implementation of strategic tasks that align programs with an organization's business strategy and goals.
• Develops multi-year business plans to deliver business capabilities and define execution approach while reducing risk and delivering early business value.
• Works with program sponsors and cross-functional teams to evaluate, plan and develop scope, milestone road maps, required resources, work plan, budget, dependencies, and timing for new programs.
• Prepares reports that provide stakeholders and management with status updates, including risks or issues.
• Ensures all team members understand how to work together, interdependencies, and coordinates efforts to complete program goals.
• Assists in the development of performance metrics, dashboards and management tools that clearly articulate status of key activities.
• Directs analyses, root cause identification and development and recommendation of key work products.
• Identifies potential new program opportunities to deliver integrated solutions that meet multiple business partner needs.
• Defines and maintains multiple program strategies based on business demand and ROI expectations.
• Negotiates agreements, settles disputes equitably and diffuses high tension situations.

Skills

Waterfall

Agile methodologies

Risk management

Stakeholder management

Change management

Education

Bachelor's degree

4 years of relevant education/experience

Job description

USAA in the United States seeks a Lead Program Manager to drive the efficiency of our new product development intake process. You will establish structured leadership routines, translate complex ideas into actionable plans, and accelerate product innovation across underwriting and product teams.

This role requires autonomy, collaboration with stakeholders, and strong risk management. You will mentor other program managers, develop roadmaps, and ensure governance and change management alignment