Development Product Owner I (Mid-Level)

usaa; United States; Hybrid; USD 85,000 - 120,000; Full time

Job summary

USAA seeks a Development Product Owner I (Mid-Level) in San Antonio, TX or Phoenix, AZ. You will be the primary business representative on an Agile team, refining user stories, prioritizing work, and guiding technical teams to deliver value.

This role blends Agile and traditional approaches to achieve program outcomes. The candidate will maintain the backlog, collaborate with sponsors and stakeholders, and ensure acceptance criteria are met.

Qualifications

• Bachelor's degree or 4 years of relevant education/experience.
• 4 years of experience in process improvement or requirements analysis.
• Proficient with Microsoft Office, databases, and project management tools.
• Knowledge of Agile and Waterfall delivery methodologies.
• Experience gathering requirements and writing user stories.
• Strong analytical and problem‑solving skills.

Responsibilities

• Writes, refines, and prioritizes stories and features to support solutions.
• Owns and maintains a prioritized backlog for one or more Agile teams.
• Represents the business with delivery teams throughout the product cycle.
• Collaborates with cross‑functional groups to align on roadmaps and releases.
• Translates business requirements into measurable outcomes and metrics.
• Executes robust testing to validate acceptance and readiness.

Skills

Process improvement

Requirements analysis

Agile

Waterfall

Microsoft Office

User stories

Education

Bachelor's degree

4 years related education/experience

Tools

Databases

Project management tools

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.

We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.

The Opportunity

We are currently seeking a talented Development Product Owner I (Mid-Level) for either our San Antonio, Texas or Phoenix, Arizona locations.

As a dedicated Development Product Owner, I (Mid-Level), you will serve as the primary business representative on an Agile team. You will gather, understand, and communicate business vision, objectives, and requirements to develop and refine user stories, prioritize work, and provide guidance to technical teams. You will apply critical thinking, problem-solving skills, and Agile principles to collaborate with business owners, subject matter experts, and development teams to deliver effective solutions. This role requires a solid understanding of and ability to work within multiple delivery methodologies, including Agile and traditional approaches, to drive business value and support successful product outcomes.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX or Phoenix, AZ.

Relocation assistance is not available for this position.

What you'll do:

• Works with business and Subject Matter Experts to understand business strategy and vision and then writes, refines, accepts and prioritizes stories and/or features to support effective and compliant solutions while balancing investment and business value.
• Owns and maintains a prioritized work backlog for one or more Agile teams. Product backlog includes complete user stories with acceptance criteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to ensure specified acceptance criteria have been completed.
• Serves as direct representative of the business with one or more delivery teams, representing the customers' perspective throughout the product delivery cycle.
• Participates in a cross-functional team of user experience partners, designers, business analysts, developers, testers and others to develop, execute and release in alignment with program and/or product road maps.
• Partners with sponsors, stakeholders, and IT to facilitate, the translation of business requirements from relevant business processes, gaining a developing understanding of the needs, measures, and risks & controls for the improvement area.
• Partners with change partners and key stakeholders to assist with preparing the business for the change and provides tactics and metrics for benefits, adoption, and risk. Leverages existing change management routines, as needed.
• Executes robust test plan (user acceptance testing, production validation).
• Demonstrates proficient knowledge in multiple business or system domains and capable of contributing to agile team at the project level.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelor's degree; OR 4 years of relevant education and/or experience.
• 4 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.
• Proficient knowledge of Microsoft Office products, applicable databases and project management tools.
• Proficient knowledge with multiple technical software delivery methodologies (i.e., Agile, Waterfall).
• Proficient Experience analyzing business requirements and ability to identify opportunities to streamline business processes in accordance with risk management framework and regulatory requirements.
• Proficient understanding of Process Engineering methodologies and Change Management practices.
• Experience working independently to gather business requirements, process flows and use cases to develop and deliver on business capabilities within the approved methodology, writing user stories, and following the development process through user story acceptance.
• Analytical and problem‑solving skills with demonstrated ability to identify, analyze issues and prioritize solutions/decisions.

What sets you apart:

• Knowledge of the life insurance sales industry, including member/customer servicing processes, insurance operations, or related systems and applications at a large financial services company or insur