Lead Program Manager

Concentrix Services US, Inc.; United States; Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Job summary

Concentrix Services US,Inc. is seeking a Lead Program Manager in the United States with experience leading large automotive programs for OEMs and dealer networks. You will coordinate strategy, IT, analytics, client services, and operations to achieve measurable business outcomes.

The role requires strong Excel and Power BI skills, plus a track record of translating business objectives into roadmaps, KPIs, and governance. The position is remote within the U.S.

Qualifications

• Deep automotive industry knowledge including OEMs, dealer networks, or automotive retail initiatives.
• Lead complex, large-scale marketing programs from strategy through execution.
• Strong Excel skills and Power BI for sales reporting.
• Translate business objectives into roadmaps, KPIs, and measurable outcomes.

Responsibilities

• Lead end-to-end delivery of large, multi-stakeholder automotive programs across OEMs and dealers.
• Manage dependencies across multiple workstreams, vendors, platforms, and stakeholders.
• Build trusted relationships with executive sponsors and key decision-makers.
• Develop program roadmaps, timelines, risk registers, governance frameworks, and delivery plans.
• Establish program KPIs and performance reporting aligned with client objectives.
• Drive operational excellence through standardized processes and continuous improvement initiatives.

Skills

Program management

Stakeholder management

Excel

Power BI

Tools

Power BI

Job description

Lead Program Manager

We're Concentrix. The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Join us and be part of this journey towards greater opportunities and brighter futures.

As a Lead Program Manager, you will lead strategic planning, execution, governance, and continuous improvement of large-scale automotive programs supporting OEMs, dealer networks, training consulting leads, and automotive retail initiatives. In this role, you will serve as the primary leader coordinating cross-functional teams across strategy, IT, analytics and reporting, client services, technology, creative services, and operations to deliver measurable business outcomes.

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

• Lead end-to-end delivery of large, multi-million-dollar automotive programs across OEM, dealer network, and consultants
• Manage dependencies across multiple workstreams, vendors, platforms, and stakeholders to keep programs moving forward.
• Serve as the primary program lead for OEM and dealer-facing stakeholders, building trusted relationships with executive sponsors and key decision-makers.
• Excel skills (Advanced Excel skills including complex data manipulation) and understanding of sales trends and objectives
• Ability to understand multiple workstreams regarding reporting information that may contain multiple excel files from OEM and support client with long term plan to automate
• Ability to work with several different client business owners with different requirements which relate to the overall business objectives as a whole
• Evaluate new technologies, AI capabilities, and automation opportunities that align with business objectives
• Drive operational excellence through standardized processes, governance discipline, and continuous improvement initiatives.
• Work alongside other Program Managers and help coordinate deliverables and objectives with Operations teams, Data Analysts, Creative Teams, Technology Teams, Operations Leaders, and Vendor Partners.
• Define priorities and foster a culture of accountability, collaboration, and high performance.
• Collaboration with existing Program Managers well versed in the day to day requirements of the program.
• Identify risks impacting profitability, delivery commitments, capacity planning, and staffing strategies.
• Develop and maintain program roadmaps, timelines, risk registers, governance frameworks, and delivery plans.
• Establish program KPIs, business outcome measures, and performance reporting aligned with client objectives.
• Facilitate quarterly business reviews, executive briefings, and strategic planning sessions.
• Translate client business objectives into actionable marketing, technology, analytics, and operational initiatives.
• Ensure alignment between OEM brand standards and retailer marketing execution.
• Manage program budgets, forecasts, resource plans, and financial performance against contractual and operational targets.
• Drive innovation through personalization, segmentation, and data-driven marketing approaches.
• Develop executive dashboards and reporting that provide visibility into program health and business impact.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have deep automotive industry knowledge, including experience supporting OEMs, dealer networks, or automotive retail initiatives.
• Bring strong program management expertise with the ability to lead complex, large-scale marketing programs from strategy through execution.
• Strong excel skills and understanding of Power BI Platform and sales reporting
• Can build trusted relationships with executive stakeholders, client partners, dealer-facing teams, vendors, and cross-functional delivery teams.
• Are skilled at translating business objectives into clear roadmaps, workstreams, deliverables, KPIs, and measurable outcomes.
• Have experience leading teams across marketing strategy, analytics, client services, technology, creative services, operations, and vendor partners.
• Use data to assess program performance, results, risks, and opportunities.
• Are comfortable managing budgets, forecasts, resource plans, risks, dependencies, and delivery commitments.
• Communicate clearly and confidently in internal and client facing meetings.
• Thrive in a fast-paced environment where collaboration, accountability, and continuous improvement matter.

It will be a plus if you:

• Have experience with Salesforce, Automotive Cloud, Dealer Management Systems, Customer Data Platforms, or marketing automation technologies.
• Have experience using AI or automation tools to improve productivity.
• Have experience developing executive dashboards, governance frameworks, risk registers, and performance reporting.

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:

• The base salary range for this position is $85,000 - $100,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.
• Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: October 16, 2026.

This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

Power the best version of you! At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive. If all this feels like the perfect next step in your career journey, we want to hear from you.

Location

USA MI

Work-at-Home

Work-at-Home

Language Requirements

Language Requirements

Time Type

Full time

Physical and Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: English, Spanish

Accommodation

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE

Mission

Hi, we're Concentrix. We're a global technology and services leader that powers the brands of the future. We help well-known brands - the ones you use every day - improve their businesses with technology and integrated solutions, in over 70 countries. Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we're so much more. Human-centered, tech-powered, intelligence fueled. Every day we're busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it's designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We've got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We're the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.