Lead Program Manager

Concentrix; Lansing (MI); Remote; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Paid learning days

Job summary

Concentrix is seeking a seasoned Program Manager to lead end-to-end delivery of large automotive programs across OEMs, dealer networks, and consultants. You will manage cross-functional workstreams, build trusted executive sponsor relationships, and drive governance and reporting using advanced Excel and Power BI.

You will translate business objectives into actionable roadmaps, KPIs, and measurable outcomes while coordinating with Operations, Data Analysts, Technology, and Vendor Partners to

Qualifications

• Deep automotive industry knowledge with experience supporting OEMs, dealer networks, or automotive retail initiatives.
• Lead complex, large-scale marketing programs from strategy through execution.
• Strong Excel skills and Power BI platform experience.
• Build trusted relationships with executive stakeholders and cross-functional teams.
• Translate business objectives into roadmaps, KPIs, and measurable outcomes.
• Experience leading teams across marketing strategy, analytics, client services, technology, creative services, operations, and vendor partners.
• Use data to assess program performance, risks, and opportunities.
• Manage budgets, forecasts, resource plans, risks, dependencies, and delivery commitments.
• Communicate clearly in internal and client meetings.
• Thrive in fast-paced environment with collaboration and continuous improvement.

Responsibilities

• Lead end-to-end delivery of large automotive programs across OEM, dealer network, and consultants.
• Manage dependencies across multiple workstreams, vendors, platforms, and stakeholders.
• Serve as the primary program lead for OEM and dealer-facing stakeholders, building trusted relationships with executive sponsors.
• Develop and maintain program roadmaps, timelines, risk registers, governance frameworks, and delivery plans.
• Establish program KPIs, business outcome measures, and performance reporting aligned with client objectives.
• Facilitate quarterly business reviews, executive briefings, and strategic planning sessions.

Skills

Excel

Power BI

Program management

Stakeholder management

Budgeting

Data analysis

Communication

Tools

Salesforce

Automotive Cloud

Dealer Management Systems

Customer Data Platform

Marketing automation

Job description

What you will do in this role

In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.

Some key responsibilities include but are not limited to:

• Lead end-to-end delivery of large, multi-million-dollar automotive programs across OEM, dealer network, and consultants
• Manage dependencies across multiple workstreams, vendors, platforms, and stakeholders to keep programs moving forward.
• Serve as the primary program lead for OEM and dealer-facing stakeholders, building trusted relationships with executive sponsors and key decision-makers.
• Excel skills (Advanced Excel skills including complex data manipulation) and understanding of sales trends and objectives
• Ability to understand multiple workstreams regarding reporting information that may contain multiple excel files from OEM and support client with long term plan to automate
• Ability to work with several different client business owners with different requirements which relate to the overall business objectives as a whole
• Evaluate new technologies, AI capabilities, and automation opportunities that align with business objectives
• Drive operational excellence through standardized processes, governance discipline, and continuous improvement initiatives.
• Work alongside other Program Managers and help coordinate deliverables and objectives with Operations teams, Data Analysts, Creative Teams, Technology Teams, Operations Leaders, and Vendor Partners.
• Define priorities and foster a culture of accountability, collaboration, and high performance
• Collaboration with existing Program Managers well versed in the day to day requirements of the program
• Identify risks impacting profitability, delivery commitments, capacity planning, and staffing strategies.
• Develop and maintain program roadmaps, timelines, risk registers, governance frameworks, and delivery plans.
• Establish program KPIs, business outcome measures, and performance reporting aligned with client objectives.
• Facilitate quarterly business reviews, executive briefings, and strategic planning sessions.
• Translate client business objectives into actionable marketing, technology, analytics, and operational initiatives.
• Ensure alignment between OEM brand standards and retailer marketing execution.
• Manage program budgets, forecasts, resource plans, and financial performance against contractual and operational targets
• Drive innovation through personalization, segmentation, and data-driven marketing approaches.
• Develop executive dashboards and reporting that provide visibility into program health and business impact.

Your qualifications

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Concentrix is a great match if you:

• Have deep automotive industry knowledge, including experience supporting OEMs, dealer networks, or automotive retail initiatives.
• Bring strong program management expertise with the ability to lead complex, large-scale marketing programs from strategy through execution.
• Strong excel skills and understanding of Power BI Platform and sales reporting
• Can build trusted relationships with executive stakeholders, client partners, dealer-facing teams, vendors, and cross-functional delivery teams.
• Are skilled at translating business objectives into clear roadmaps, workstreams, deliverables, KPIs, and measurable outcomes.
• Have experience leading teams across marketing strategy, analytics, client services, technology, creative services, operations, and vendor partners.
• Use data to assess program performance, results, risks, and opportunities.
• Are comfortable managing budgets, forecasts, resource plans, risks, dependencies, and delivery commitments.
• Communicate clearly and confidently in internal and client facing meetings.
• Thrive in a fast-paced environment where collaboration, accountability, and continuous improvement matter.

It will be a plus if you:

• Have experience with Salesforce, Automotive Cloud, Dealer Management Systems, Customer Data Platforms, or marketing automation technologies.
• Have experience using AI or automation tools to improve productivity
• Have experience developing executive dashboards, governance frameworks, risk registers, and performance reporting.

What's in it for you

We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.

In this role, we offer benefits that help support your unique lifestyle:

The base salary range for this position is $85,000 - $100,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays and paid learning days.

The deadline to apply for this position is: October 16, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

#LI-Remote

Physical and Mental Requirements:

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

For more information regarding your EEO rights as an applicant, please visit the following websites:

English (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf)

Spanish (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf)

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail] . All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE (https://jobs.concentrix.com/north-america-equal-employment-opportunity-information/)