Lead Program Delivery

Humana; United States; On-site; USD 115,000 - 158,000; Full time

Job summary

Humana is seeking a Program Delivery Lead to coordinate complex product and program initiatives across Product, Marketing, Data & Analytics, Technology, and Channel Enablement. You will drive structured plans, clear communications, and transparent delivery processes while managing dependencies and risks.

The role emphasizes collaboration, detail‑oriented execution, and accountability in a highly visible environment with opportunities to influence senior leadership decisions.

Qualifications

• Bachelor's degree in a related field.
• 5+ years of experience in program delivery, project management, product operations, or a related cross‑functional role.
• Experience supporting product launches, go‑to‑market initiatives, and adoption enablement activities.
• Exposure to marketing operations, customer engagement, analytics workflows, and/or digital channel management.
• Demonstrated success managing multiple concurrent initiatives within a complex, matrixed organization.
• Strong written and verbal communication skills with the ability to simplify and communicate complex concepts to diverse audiences.
• Experience developing and maintaining project documentation, program plans, and stakeholder communications.
• Proven facilitation and stakeholder management skills with the ability to drive alignment and influence outcomes.
• Proficiency with program and collaboration tools such as Jira, Confluence, Smartsheet, Microsoft Teams, and SharePoint.
• Experience working across organizational boundaries with product, marketing, data, technology, and channel teams.
• Strong organizational, problem‑solving, and execution skills with a focus on outcomes and accountability.

Responsibilities

• Coordinate end‑to‑end program and product delivery across multiple workstreams, ensuring alignment among Product, Marketing, Data & Analytics, Technology, and Channel teams.
• Manage project milestones, timelines, dependencies, and risks across complex initiatives while proactively identifying and resolving blockers.
• Facilitate cross‑functional meetings, working sessions, stand‑ups, and program reviews to maintain momentum and accountability.
• Serve as a liaison between product teams and enablement partners, ensuring decisions are effectively translated into operational execution.
• Monitor post‑launch adoption and utilization metrics, identify opportunities for improvement, and coordinate corrective actions as needed.
• Partner with product and program leaders to document key decisions, trade‑offs, and strategic rationale.
• Develop and maintain program artifacts that help stakeholders understand the goals, priorities, and context behind organizational initiatives.
• Create executive‑ready presentations, briefing materials, status reports, and decision memos that distill complex information into clear and actionable insights.
• Facilitate alignment sessions to ensure stakeholders share a consistent understanding of program objectives, priorities, and timelines.
• Organize and maintain program roadmaps, project plans, RAID logs, delivery trackers, and supporting documentation.
• Establish and manage centralized documentation repositories while promoting consistent documentation standards across teams.
• Translate complex program information into clear communications tailored to audiences ranging from operational teams to senior leadership.
• Develop templates, frameworks, and playbooks that improve delivery consistency, efficiency, and scalability.

Skills

Cross-functional collaboration

Stakeholder management

Written and verbal communication

Jira and Confluence

Smartsheet

Microsoft Teams

SharePoint

Education

Bachelor's degree in Business Administration, Communications, Healthcare Administration, Information Systems, or related field

Tools

Jira

Confluence

Smartsheet

Microsoft Teams

SharePoint

Job description

Become a part of our caring community Humana is seeking a Program Delivery Lead to serve as a critical cross‑functional partner across Product, Marketing, Data & Analytics, Technology, and Channel Enablement teams supporting the Enterprise Next Best Action organization. In this role, you will drive the end‑to‑end coordination of complex product and program initiatives, ensuring teams remain aligned, decisions are documented, dependencies are managed, and strategic priorities are executed effectively.

Become a part of our caring community Humana is seeking a Program Delivery Lead to serve as a critical cross‑functional partner across Product, Marketing, Data & Analytics, Technology, and Channel Enablement teams supporting the Enterprise Next Best Action organization. In this role, you will drive the end‑to‑end coordination of complex program activity into structured plans, actionable communications, and transparent delivery processes. This is a highly visible role ideal for a collaborative, detail‑oriented professional who thrives in ambiguity and excels at bringing organization, accountability, and clarity to large‑scale initiatives.

Key Responsibilities

• Coordinate end‑to‑end program and product delivery across multiple workstreams, ensuring alignment among Product, Marketing, Data & Analytics, Technology, and Channel teams.
• Manage project milestones, timelines, dependencies, and risks across complex initiatives while proactively identifying and resolving blockers.
• Facilitate cross‑functional meetings, working sessions, stand‑ups, and program reviews to maintain momentum and accountability.
• Serve as a liaison between product teams and enablement partners, ensuring decisions are effectively translated into operational execution.
• Monitor post‑launch adoption and utilization metrics, identify opportunities for improvement, and coordinate corrective actions as needed.
• Partner with product and program leaders to document key decisions, trade‑offs, and strategic rationale.
• Develop and maintain program artifacts that help stakeholders understand the goals, priorities, and context behind organizational initiatives.
• Create executive‑ready presentations, briefing materials, status reports, and decision memos that distill complex information into clear and actionable insights.
• Facilitate alignment sessions to ensure stakeholders share a consistent understanding of program objectives, priorities, and timelines.
• Organize and maintain program roadmaps, project plans, RAID logs, delivery trackers, and supporting documentation.
• Establish and manage centralized documentation repositories while promoting consistent documentation standards across teams.
• Translate complex program information into clear communications tailored to audiences ranging from operational teams to senior leadership.
• Develop templates, frameworks, and playbooks that improve delivery consistency, efficiency, and scalability.

Required Qualifications

• Bachelor's degree in Business Administration, Communications, Healthcare Administration, Information Systems, or a related field.
• 5+ years of experience in program delivery, project management, product operations, or a related cross‑functional role.
• Experience supporting product launches, go‑to‑market initiatives, and adoption enablement activities.
• Exposure to marketing operations, customer engagement, analytics workflows, and/or digital channel management.
• Demonstrated success managing multiple concurrent initiatives within a complex, matrixed organization.
• Strong written and verbal communication skills with the ability to simplify and communicate complex concepts to diverse audiences.
• Experience developing and maintaining project documentation, program plans, and stakeholder communications.
• Proven facilitation and stakeholder management skills with the ability to drive alignment and influence outcomes.
• Proficiency with program and collaboration tools such as Jira, Confluence, Smartsheet, Microsoft Teams, and SharePoint.
• Experience working across organizational boundaries with product, marketing, data, technology, and channel teams.
• Strong organizational, problem‑solving, and execution skills with a focus on outcomes and accountability.

Preferred Qualifications

• Experience in a health insurance, healthcare, or healthcare technology environment.
• Knowledge of Agile, Scrum, SAFe, or other product development methodologies.
• PMP, PMI‑ACP, or other relevant project/program management certification.
• Ideal candidate will live within 50 miles of Arlington, VA; Louisville, KY; Atlanta, GA; Boston, MA; Chicago, IL; New York, NY; Tampa, FL, Nashville, TN, Dallas, TX, Seattle, WA, Denver, CO, and Fort Lauderdale, FL.
• Experience preparing executive communications, stakeholder reporting, and presentation materials.
• Knowledge of Humana's business segments, product portfolio, and member engagement strategies (preferred for internal candidates).

Work at Home Requirements

To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self‑provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel

While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,200 - $158,400 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description Of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole‑person well‑being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short‑term and long‑term disability, life insurance and many other opportunities.

Application Deadline

09-20-2026

About Us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.