Lead Product Support Manager

General Dynamics IT; San Antonio (TX); Hybrid; USD 111.000 - 150.000; Vollzeit

Benefits dieser Stelle

401K with company match

Comprehensive health and wellness

Internal mobility and career growth

Education and certifications support

Paid vacation and holidays

Zusammenfassung

General Dynamics IT is seeking a Lead Product Support Manager to oversee the full lifecycle of hardware and software assets for the DoD cyber defense initiative. You will manage procurement, inventory, and digital supply chain logistics while establishing a centralized SAM framework to track licenses and ensure compliance.

The role requires deep ITAM/SAM experience, the ability to coordinate with Government contractors, and strong documentation skills to sustain audit readiness.

Qualifikationen

• Bachelor's degree in a relevant field and 8-10 years lifecycle product support; 5+ years hardware/software license management; 3+ years in DoW logistics or asset management preferred.

Aufgaben

• Lead full lifecycle of hardware and software assets for DoD cyber defense.
• Oversee procurement, inventory, and supply chain logistics for assets.
• Establish centralized SAM framework to monitor licenses.
• Coordinate hand-off of assets to Government contractors for installation and deployment.
• Ensure license compliance with vendor agreements and audits.
• Manage obsolescence and lifecycle planning for assets.

Kenntnisse

Asset management

SAM frameworks

License tracking

Digital supply chain

Obsolescence planning

Documentation

Ausbildung

Bachelor's degree

Tools

ITAM tooling

SAM tooling

License tracking software

Jobbeschreibung

Job Family

Supply Chain

Clearance & Citizenship

Clearance Level Must Currently Possess: Top Secret

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

US Citizenship Required: Yes

Experience

8 + years of related experience

Job Description

Lead Product Support Manager : Join GDIT's mission-driven team supporting the Department of Defense as we help unify the Air Force's cyber defense to outpace threats with shared insight, faster decisions, and stronger mission protection.

MEANINGFUL WORK AND PERSONAL IMPACT: This role manages the full lifecycle of hardware and software assets supporting the large DoW Defensive Cyber enterprise. The Product Support Leader manages the end-to-end procurement, inventory, and supply chain logistics for physical hardware assets (servers, storage, network equipment, etc.) required to support the effort as directed by the Government, and manages the end-to-end procurement, centralized inventory tracking, and digital supply chain logistics for enterprise software licenses, cloud service subscriptions, and digital certificates, ensuring all software licenses are catalogued with clear lineage and ownership documentation. The role establishes and maintains a centralized software asset management (SAM) framework to monitor license consumption and ensure continuous compliance with vendor agreements. Technical acumen required: Strong background in IT asset management (ITAM) and software asset management (SAM) tooling, digital supply chain tracking, and obsolescence/lifecycle planning across COTS, GOTS, and FOSS products. Must be comfortable coordinating hand-off/hand-over of procured hardware assets to Government and Government-designated contractors for physical installation, configuration, and platform engineering.

Priority Technical Skill Sets

• Expertise in enterprise hardware/software lifecycle management, procurement workflows, and digital supply chain compliance.
• Strong understanding of SAM frameworks, license tracking, cloud subscription management, and digital certificate oversight.
• Configuration Management experience
• Experience coordinating delivery, onboarding, and replacement of enterprise hardware and software assets.
• Ability to manage obsolescence planning for sensors, servers, deployable platforms, and enterprise applications.
• Strong tracking and documentation skills to support inventory accuracy, compliance, and audit readiness.

Qualifications - What You'll Need to Succeed

• Bachelor's degree in a relevant field and 8-10 years lifecycle product support; 5+ years hardware/software license management; 3+ years in DoW logistics or asset management preferred.
• Location: San Antonio Region, TX highly preferred but flexible, making this role suited to a hybrid or remote
• Clearance: Not required

Benefits and Culture

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.
• Community: Award-winning culture of innovation and a military-friendly workplace

The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Job Information

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

T elecommuting Options: Onsite

Work Location: USA TX Lackland AFB

Total Rewards at GDIT

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.