Lead Product Support Manager

General Dynamics Information Technology, Inc.; Texas; Hybrid; USD 111,000 - 150,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Professional growth opportunities

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology, Inc. is seeking a Lead Product Support Manager to oversee the full lifecycle of hardware and software assets for a large Department of Defense cyber defense program.

You will drive procurement, inventory control, and digital supply chain logistics, ensuring licenses are tracked with clear ownership. The role requires a strong ITAM/SAM background and experience coordinating hand-offs to government personnel for installation and platform engineering.

Qualifications

• Bachelor's degree and 8-10 years lifecycle product support.
• 5+ years hardware/software license management.
• 3+ years in DoW logistics or asset management preferred.

Responsibilities

• Manage full lifecycle of hardware and software assets supporting large DoW Defensive Cyber enterprise.
• Oversee end-to-end procurement, inventory, and supply chain logistics for hardware assets.
• Establish and maintain centralized software asset management (SAM) to monitor license consumption.

Skills

Enterprise Software

Product Management

Supply Chain

Supply Chain Logistics

Education

Bachelor's degree in a relevant field

Job description

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

Top Secret

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

Public Trust/Other Required:

None

Job Family:

Supply Chain

Job Qualifications:

Skills:

Enterprise Software, Product Management, Supply Chain, Supply Chain Logistics

Certifications:

None

Experience:

8 + years of related experience

US Citizenship Required:

Yes

Job Description:

Lead Product Support Manager

Join GDIT's mission-driven team supporting the Department of Defense as we help unify the Air Force's cyber defense to outpace threats with shared insight, faster decisions, and stronger mission protection.

MEANINGFUL WORK AND PERSONAL IMPACT:

• This role manages the full lifecycle of hardware and software assets supporting the large DoW Defensive Cyber enterprise.
• The Product Support Leader manages the end-to-end procurement, inventory, and supply chain logistics for physical hardware assets (servers, storage, network equipment, etc.) required to support the effort as directed by the Government, and manages the end-to-end procurement, centralized inventory tracking, and digital supply chain logistics for enterprise software licenses, cloud service subscriptions, and digital certificates, ensuring all software licenses are cataloged with clear lineage and ownership documentation.
• The role establishes and maintains a centralized software asset management (SAM) framework to monitor license consumption and ensure continuous compliance with vendor agreements.
• Technical acumen required: Strong background in IT asset management (ITAM) and software asset management (SAM) tooling, digital supply chain tracking, and obsolescence/lifecycle planning across COTS, GOTS, and FOSS products.
• Must be comfortable coordinating hand-off/hand-over of procured hardware assets to Government and Government-designated contractors for physical installation, configuration, and platform engineering.

Priority Technical Skill Sets

• Expertise in enterprise hardware/software lifecycle management, procurement workflows, and digital supply chain compliance.
• Strong understanding of SAM frameworks, license tracking, cloud subscription management, and digital certificate oversight.
• Configuration Management experience
• Experience coordinating delivery, onboarding, and replacement of enterprise hardware and software assets.
• Ability to manage obsolescence planning for sensors, servers, deployable platforms, and enterprise applications.
• Strong tracking and documentation skills to support inventory accuracy, compliance, and audit readiness.

QUALIFICATIONS - WHAT YOU'LL NEED TO SUCCEED:

• Bachelor's degree in a relevant field and 8-10 years lifecycle product support; 5+ years hardware/software license management; 3+ years in DoW logistics or asset management preferred.
• Location: San Antonio Region, TX highly preferred but flexible, making this role suited to a hybrid or remote
• Clearance: Not required

GDIT IS YOUR PLACE:

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

Community:

Award-winning culture of innovation and a military-friendly workplace OWN YOUR OPPORTUNITY Explore a career in program management at GDIT and you'll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely salary range for this position is $110,500 - $149,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA TX Lackland AFB

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans