Lead Product Support Engineer — Treasury Tech

FIS Management Services LLC; Jacksonville (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary and benefits

Job summary

FIS is seeking an Analyst Lead, Product Technical Support to provide expert support for the Treasury Management System (Integrity) clients, helping organizations optimize cash flow and manage financial risk. You will serve as a trusted resource, resolving complex issues while ensuring a high-quality support experience.

You will collaborate with product, development, and operations teams to document recurring issues, educate clients on product enhancements, and drive continuous improvement across

Qualifications

• Experience in a client-facing technical or product support role.
• Strong verbal and written communication skills; ability to explain complex concepts clearly.
• Excellent analytical and problem-solving capabilities.
• High attention to detail and commitment to quality outcomes.

Responsibilities

• Provide expert-level support for Treasury Management System users, addressing cash management, dealing, and system configuration inquiries.
• Investigate and resolve application, data, and system-related issues to minimize customer disruption.
• Support customers with account setup, payment processing, and transactional workflow questions.
• Troubleshoot software functionality, integration, and performance concerns while recommending effective solutions.
• Collaborate with product, development, and operational teams to document recurring issues and improve customer outcomes.
• Educate clients on product functionality, enhancements, releases, and industry best practices.
• Analyze customer-reported issues, identify root causes, and communicate timely resolutions.
• Contribute to process improvements that enhance team productivity, service quality, and operational efficiency.
• Maintain accurate case documentation and ensure compliance with support standards and processes.
• Build strong customer relationships through proactive communication and professional problem-solving.

Skills

Client-facing experience

Clear communication

Analytical problem solving

Attention to detail

Interpersonal skills

Time management

Independent worker

Technical proficiency

Fluent English

Job description

FIS is seeking an Analyst Lead, Product Technical Support to provide expert support for the Treasury Management System (Integrity) clients, helping organizations optimize cash flow and manage financial risk. You will serve as a trusted resource, resolving complex issues while ensuring a high-quality support experience.

You will collaborate with product, development, and operations teams to document recurring issues, educate clients on product enhancements, and drive continuous improvement across