Lead Treasury Tech Support — Drive Cash Management Excellence

FIS; Jacksonville (FL); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Impactful fintech

Growth opportunities

Inclusive culture

Community giving

Competitive compensation

Job summary

FIS in Jacksonville is looking for an Analyst Lead, Product Technical Support to deliver expert support for the Treasury Management System (Integrity). You will resolve complex issues, guide customers, and help maximize the value of treasury technology while maintaining seamless business processes.

You will collaborate with product, development, and operations teams to document root causes, communicate resolutions, and improve customer outcomes.

Qualifications

• Experience in a client-facing technical or product support role.
• Strong verbal and written communication skills with the ability to explain complex concepts clearly.
• Excellent analytical and problem-solving capabilities.
• High attention to detail and commitment to delivering quality outcomes.
• Strong interpersonal skills and willingness to learn complex financial and technology products.
• Effective organization, prioritization, and time management skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Proficiency with computers, business applications, and enterprise software platforms.
• Fluent English communication skills.

Responsibilities

• Provide expert-level support for Treasury Management System users, addressing cash management, dealing, and system configuration inquiries.
• Investigate and resolve application, data, and system-related issues to minimize customer disruption.
• Support customers with account setup, payment processing, and transactional workflow questions.
• Troubleshoot software functionality, integration, and performance concerns while recommending effective solutions.
• Collaborate with product, development, and operational teams to document recurring issues and improve customer outcomes.
• Educate clients on product functionality, enhancements, releases, and industry best practices.
• Analyze customer-reported issues, identify root causes, and communicate timely resolutions.
• Contribute to process improvements that enhance team productivity, service quality, and operational efficiency.
• Maintain accurate case documentation and ensure compliance with support standards and processes.
• Build strong customer relationships through proactive communication and professional problem-solving.

Skills

Client-facing support

Communication

Analytical thinking

Problem solving

Attention to detail

Time management

Independence

Enterprise software

Tools

ServiceNow

Job description

FIS in Jacksonville is looking for an Analyst Lead, Product Technical Support to deliver expert support for the Treasury Management System (Integrity). You will resolve complex issues, guide customers, and help maximize the value of treasury technology while maintaining seamless business processes.

You will collaborate with product, development, and operations teams to document root causes, communicate resolutions, and improve customer outcomes.