Lead Product Manager Customer Experience -EMR Integrations

Jobgether; Oregon; Hybrid; USD 141,000 - 177,000; Full time

Benefits offered by this job

Fully remote within the United States

Job summary

Jobgether is seeking a Lead Product Manager, Customer Experience – EMR Integrations to define and drive the strategy for customer-facing EMR integrations across test ordering, results delivery, clinical decision support, and follow-up workflows. You will collaborate with Product, Engineering, Clinical, and Customer Success teams to deliver scalable, clinically meaningful experiences in the US.

The role focuses on interoperability, HL7, FHIR, APIs, and data exchange, with an emphasis on improving

Qualifications

• Advanced product management in healthcare technology, interoperability, and EMR
• Bachelor's degree in a related field
• 8+ years in product management or digital health
• 5+ years implementing EMR workflows in health settings
• Hands-on experience with EMR systems (Athena, eClinicalWorks, Greenway PrimeSuite, NextGen Office, Practice Fusion, or Flatiron)
• Experience in healthcare environments (systems, hospitals, physician practices, labs)
• Proven ability to influence senior leaders and drive enterprise-wide impact
• Strong knowledge of HL7, FHIR, APIs, and discrete data exchange
• Strong analytical and communication skills
• Willingness to travel for meetings/trainings

Responsibilities

• Oversee product vision, portfolio priorities, and execution for EMR integrations.
• Define multi-year strategy for customer-facing EMR integrations.
• Set priorities balancing customer needs, business aims, and technical feasibility.
• Lead roadmap development and investment decisions for interoperability capabilities.
• Monitor healthcare tech trends to identify strategic opportunities.
• Build data-driven business cases for senior stakeholders.
• Champion consistent customer experience across EMR workflows.
• Collaborate with customers, clinicians, and health systems to shape product direction.
• Establish customer experience principles and performance measures.
• Guide interoperability priorities involving HL7, FHIR, and APIs.
• Partner with Engineering and EMR teams to assess scalability and investments.
• Drive initiatives to improve adoption and provider efficiency.
• Set standards for customer-centered integration design.
• Mentor PMs and cross-functional teams on discovery and delivery.
• Foster innovation and remove barriers to key initiatives.

Skills

Strategic product leadership

Healthcare technology

Interoperability

Stakeholder influence

Data-driven decision making

Education

Bachelor's degree in Business/Healthcare/Informatics/Engineering

Tools

HL7

FHIR

APIs

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Product Manager, Customer Experience – EMR Integrations based in the United States.

The Lead Product Manager will define and drive the strategy for customer-facing electronic medical record (EMR) integrations, helping embed genetic testing into clinical workflows in intuitive, scalable, and clinically meaningful ways. This role will shape the end-to-end experience across test ordering, results delivery, clinical decision support, and follow-up processes. Working closely with Product, Engineering, Clinical, Commercial, Operations, and Customer Success teams, you will translate customer needs and business priorities into impactful product solutions. You will lead interoperability initiatives, guide strategic investments, and strengthen integration capabilities across diverse EMR ecosystems. The position also offers an opportunity to influence executive decisions, establish product management best practices, and mentor colleagues. Your work will contribute to more efficient clinical workflows, stronger provider adoption, and improved patient care through precision medicine.

Accountabilities

• As the strategic product leader for EMR-integrated customer experiences, you will oversee product vision, portfolio priorities, and execution while ensuring that customer needs, clinical requirements, and business objectives remain aligned.
• Define and drive the multi-year product strategy for customer-facing EMR integrations across the product portfolio.
• Establish product priorities that balance customer expectations, business objectives, technical feasibility, and long-term platform value.
• Lead roadmap development and investment recommendations for integration, workflow, and interoperability capabilities.
• Monitor healthcare technology, regulatory, market, and interoperability trends to identify strategic opportunities.
• Build data-driven business cases and present recommendations to senior stakeholders, addressing priorities, risks, and trade-offs.
• Champion a consistent customer experience across test ordering, results delivery, clinical decision support, and follow-up workflows.
• Identify opportunities to improve clinical processes through intuitive, scalable, and measurable EMR-enabled experiences.
• Collaborate with strategic customers, clinicians, and health systems to understand their needs and shape future product direction.
• Establish customer experience principles and performance measures that guide product decisions and improve provider efficiency, adoption, utilization, and satisfaction.
• Lead product strategy for EMR integration capabilities and extensibility across broader EMR ecosystems.
• Guide interoperability priorities involving HL7, FHIR, APIs, discrete data exchange, and clinical workflows.
• Partner with Engineering and EMR Technology teams to assess technical approaches, scalability, and long-term platform investments.
• Drive high-impact initiatives that strengthen integration adoption, improve workflow alignment, and deliver measurable customer value.
• Establish standards and best practices for customer-centered integration design.
• Act as the primary product leader for EMR integration strategy, aligning Product, Engineering, Clinical, Commercial, Operations, and Customer Success teams.
• Influence executive decisions through customer insights, strategic recommendations, and business impact analysis.
• Represent Product Management in strategic customer, partner, and executive discussions.
• Define portfolio-level success metrics covering adoption, workflow utilization, customer experience, operational efficiency, and business performance.
• Use quantitative and qualitative insights to evaluate investments, monitor performance, and identify opportunities for continuous improvement.
• Develop executive-level reporting and recommendations on product performance and strategic opportunities.
• Mentor Product Managers and cross-functional colleagues, promoting strong practices in discovery, roadmap planning, prioritization, delivery, and outcome measurement.
• Foster a culture of innovation, accountability, continuous learning, and hands-on execution while removing barriers and advancing key initiatives.

Requirements

• The ideal candidate combines advanced product management expertise with substantial experience in healthcare technology, EMR implementation, and interoperability. You should be comfortable leading complex initiatives, influencing senior stakeholders, and translating clinical and customer needs into scalable technical solutions.
• Bachelor's degree in Business, Healthcare, Informatics, Engineering, or a related field.
• At least 8 years of experience in product management, digital health, healthcare technology, interoperability, or a related discipline.
• At least 5 years of experience implementing, improving, or supporting EMR workflows within a health system, vendor, consulting, or clinical laboratory environment.
• Hands-on implementation experience with at least two of the following EMR systems: Athena, eClinicalWorks, Greenway PrimeSuite, NextGen Office, Practice Fusion, or Flatiron.
• Experience in at least one of the following environments: healthcare systems, hospitals, physician practices, diagnostics, life sciences, or health technology consulting.
• Product management or EMR implementation experience with a laboratory diagnostics company is preferred.
• Demonstrated success leading complex product strategies and cross-functional initiatives with enterprise-wide impact.
• Significant knowledge of healthcare interoperability, clinical workflows, and scalable technical integrations across EMR ecosystems.
• Strong understanding of interoperability standards and technologies, including HL7, FHIR, APIs, and discrete clinical data exchange.
• Advanced product management capabilities across strategy, portfolio planning, prioritization, discovery, requirements definition, delivery, and outcome measurement.
• Strong analytical and problem-solving skills, with the ability to translate customer, clinical, business, and technical needs into scalable product solutions.
• Proven ability to influence senior leaders, manage stakeholders, and align teams without direct authority.
• Strong business acumen and the ability to assess commercial opportunities, investment priorities, and long-term product value.
• Excellent written, verbal, and presentation skills, including the ability to communicate strategic recommendations to executive audiences.
• Demonstrated leadership, mentoring, and coaching capabilities.
• Customer-focused mindset, curiosity, initiative, and commitment to continuous learning and improvement.
• Strong organizational skills and attention to detail in a fast-paced environment.
• Ability to work at a computer for extended periods, communicate effectively with colleagues and external stakeholders, and occasionally lift or carry materials weighing up to 20 pounds.
• Willingness to travel to off-site locations when needed for meetings or training sessions. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

Benefits

• Annual base salary range of
• $141,300 to $176,600
• Fully remote position within the United States.
• Opportunity to shape enterprise-wide product strategy and influence the evolution of digital healthcare and precision medicine.
• Collaborative environment involving Product, Engineering, Clinical, Commercial, Operations, and executive leadership.
• Opportunity to contribute to more efficient clinical workflows and meaningful improvements in patient care through genetic testing and healthcare technology.