Lead Product Manager Customer Experience -EMR Integrations

Jobgether; United States; Remote; USD 141,000 - 177,000; Full time

Benefits offered by this job

Fully remote within United States

Opportunity to shape enterprise-wide产品

Job summary

Jobgether is seeking a strategic product leader to own the vision and execution of EMR-integrated customer experiences across the portfolio. You will align clinical, customer, and business objectives while guiding the roadmap and platform investments.

In this role, you will collaborate with clinicians, health systems, and engineering teams to ensure scalable, compliant, and valuable EMR integrations that improve adoption and provider efficiency across enterprise settings.

Qualifications

• At least 8 years of experience in product management, digital health, healthcare technology, interoperability, or a related discipline.
• Strong leadership and stakeholder management in enterprise environments.
• Proven ability to translate clinical and customer needs into scalable product solutions.
• Demonstrated success leading cross-functional initiatives with enterprise-wide impact.

Responsibilities

• Define and drive the multi-year product strategy for customer-facing EMR integrations across the product portfolio.
• Establish product priorities balancing customer expectations, business objectives, and technical feasibility.
• Lead roadmap development and investment recommendations for integration, workflow, and interoperability capabilities.
• Collaborate with engineering and EMR teams to assess scalability and long-term platform investments.
• Mentor Product Managers and cross-functional colleagues in discovery, roadmap planning, and delivery.

Education

Bachelor's degree in Business

Job description

Accountabilities

As the strategic product leader for EMR-integrated customer experiences, you will oversee product vision, portfolio priorities, and execution while ensuring that customer needs, clinical requirements, and business objectives remain aligned.

• Define and drive the multi-year product strategy for customer-facing EMR integrations across the product portfolio.
• Establish product priorities that balance customer expectations, business objectives, technical feasibility, and long-term platform value.
• Lead roadmap development and investment recommendations for integration, workflow, and interoperability capabilities.
• Monitor healthcare technology, regulatory, market, and interoperability trends to identify strategic opportunities.
• Build data-driven business cases and present recommendations to senior stakeholders, addressing priorities, risks, and trade-offs.
• Champion a consistent customer experience across test ordering, results delivery, clinical decision support, and follow-up workflows.
• Identify opportunities to improve clinical processes through intuitive, scalable, and measurable EMR-enabled experiences.
• Collaborate with strategic customers, clinicians, and health systems to understand their needs and shape future product direction.
• Establish customer experience principles and performance measures that guide product decisions and improve provider efficiency, adoption, utilization, and satisfaction.
• Lead product strategy for EMR integration capabilities and extensibility across broader EMR ecosystems.
• Guide interoperability priorities involving HL7, FHIR, APIs, discrete data exchange, and clinical workflows.
• Partner with Engineering and EMR Technology teams to assess technical approaches, scalability, and long-term platform investments.
• Drive high-impact initiatives that strengthen integration adoption, improve workflow alignment, and deliver measurable customer value.
• Establish standards and best practices for customer-centered integration design.
• Act as the primary product leader for EMR integration strategy, aligning Product, Engineering, Clinical, Commercial, Operations, and Customer Success teams.
• Influence executive decisions through customer insights, strategic recommendations, and business impact analysis.
• Represent Product Management in strategic customer, partner, and executive discussions.
• Define portfolio-level success metrics covering adoption, workflow utilization, customer experience, operational efficiency, and business performance.
• Use quantitative and qualitative insights to evaluate investments, monitor performance, and identify opportunities for continuous improvement.
• Develop executive-level reporting and recommendations on product performance and strategic opportunities.
• Mentor Product Managers and cross-functional colleagues, promoting strong practices in discovery, roadmap planning, prioritization, delivery, and outcome measurement.
• Foster a culture of innovation, accountability, continuous learning, and hands-on execution while removing barriers and advancing key initiatives.

Requirements

The ideal candidate combines advanced product management expertise with substantial experience in healthcare technology, EMR implementation, and interoperability. You should be comfortable leading complex initiatives, influencing senior stakeholders, and translating clinical and customer needs into scalable technical solutions.

Bachelor's degree in Business, Healthcare, Informatics, Engineering, or a related field.

At least 8 years of experience in product management, digital health, healthcare technology, interoperability, or a related discipline.

At least 5 years of experience implementing, improving, or supporting EMR workflows within a health system, vendor, consulting, or clinical laboratory environment.

Hands-on implementation experience with at least two of the following EMR systems: Athena, eClinicalWorks, Greenway PrimeSuite, NextGen Office, Practice Fusion, or Flatiron.

Experience in at least one of the following environments: healthcare systems, hospitals, physician practices, diagnostics, life sciences, or health technology consulting.

Product management or EMR implementation experience with a laboratory diagnostics company is preferred.

Demonstrated success leading complex product strategies and cross-functional initiatives with enterprise-wide impact.

Significant knowledge of healthcare interoperability, clinical workflows, and scalable technical integrations across EMR ecosystems.

Strong understanding of interoperability standards and technologies, including HL7, FHIR, APIs, and discrete clinical data exchange.

Advanced product management capabilities across strategy, portfolio planning, prioritization, discovery, requirements definition, delivery, and outcome measurement.

Strong analytical and problem-solving skills, with the ability to translate customer, clinical, business, and technical needs into scalable product solutions.

Proven ability to influence senior leaders, manage stakeholders, and align teams without direct authority.

Strong business acumen and the ability to assess commercial opportunities, investment priorities, and long-term product value.

Excellent written, verbal, and presentation skills, including the ability to communicate strategic recommendations to executive audiences.

Demonstrated leadership, mentoring, and coaching capabilities.

Customer-focused mindset, curiosity, initiative, and commitment to continuous learning and improvement.

Strong organizational skills and attention to detail in a fast-paced environment.

Ability to work at a computer for extended periods, communicate effectively with colleagues and external stakeholders, and occasionally lift or carry materials weighing up to 20 pounds.

Willingness to travel to off-site locations when needed for meetings or training sessions. Reasonable accommodations may be provided to enable individuals with disabilities to perform essential job functions.

Benefits

• Annual base salary range of $141,300 to $176,600 , with the final offer determined by geographic location, relevant experience, education, skills, and demonstrated qualifications.
• Fully remote position within the United States.
• Opportunity to shape enterprise-wide product strategy and influence the evolution of digital healthcare and precision medicine.
• Collaborative environment involving Product, Engineering, Clinical, Commercial, Operations, and executive leadership.
• Opportunity to contribute to more efficient clinical workflows and meaningful improvements in patient care through genetic testing and healthcare technology.