Lead Product Manager

Ensemble Health Partners; United States; Remote; USD 100,000 - 150,000; Full time

Job summary

Ensemble Health Partners is seeking a Lead Product Manager to drive innovation in healthcare revenue cycle management. This role involves overseeing product lifecycle processes, engaging cross-functional teams, and ensuring alignment with strategic goals while fostering a customer-centric culture. Ideal candidates will possess substantial experience and a proactive approach to leadership and collaboration.

Benefits

Comprehensive benefits package

Professional development opportunities

Quarterly and annual incentive programs

Qualifications

• 7+ years of experience in product management or engineering.
• Demonstrated success in a fast-paced and ambiguous environment.
• Proactive mindset and ability to work independently.

Responsibilities

• Manage multiple products or a product portfolio.
• Lead new demand/intake discussions across business units.
• Anticipate user needs and guide prioritization across products.

Skills

Product Management

Agile

Leadership

Communication

Education

Bachelor's degree in business, computer science, or related field

Tools

Aha

Jira

Azure DevOps

Job description

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession:Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence:Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity:

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.

The Lead Product Manager is a recognized expert in their professional discipline and plays a key role in implementing strategic goals. In this role, you will be responsible for leading large initiatives, establishing and communicating operational plans for the job area, and developing and implementing new products, processes, standards, and plans that will have a significant impact on the achievement of functional results.

The ideal candidate will have a track record of significantly launching and improving on products, processes and practices, and effectively communicating with senior leadership. As a Lead Product Manager, you will also be responsible for coaching, reviewing, and delegating work to others, as well as solving complex cross-cutting problems and making logical, sound decisions.

Jos Responsibilities:

Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Manage multiple products or a product portfolio
• Lead new demand/intake discussions across business units.
• Plan and lead discovery sessions for large, multi-year initiatives.
• Anticipate user needs and understand personas for cross-products
• Anticipate and guide prioritization across multiple products or the Product Portfolio Development Roadmap and Product Backlog.
• Guide cross-portfolio resources on assigned tasks and identify resource needs aligned with overall enterprise objectives
• Engage cross-functional business and technical leaders to ensure alignment on initiatives.
• Lead the product life cycle process and deliverables, from market research and idea generation through development, sales, and customer support.
• Anticipate potential risks and dependencies, coordinate cross-teams, define mitigation plans, and communicate and escalate where needed.
• Anticipate leadership/stakeholder needs and proactively address any gaps.
• Positively influence recommended outcomes across complex capabilities and initiatives
• Use industry knowledge and experience to anticipate user needs
• Build business cases and define metrics for measuring value and ROI for investments.
• Develop, define, influence, and communicate product strategy to executive leadership, engineering leadership, and key stakeholders.
• Influence roadmap priorities based on value and measure qualitative and quantitative impacts to understand user sentiment and business value metrics.
• Act as an intermediary between the business and architecture/engineering teams.
• Research, evaluate, and recommend new tools and technology, assessing the level of effort and impact from a technical perspective.
• Guide through trust and transparency and be viewed as a respected contributor by business, engineering, peers, and stakeholders.
• Lead with confidence, trust, and integrity
• Influence best practices and guide and coach others
• Perform market and user research and trend analysis.
• Collaborate effectively as a team player and leader

Requirements/Preferred Experience:

• Bachelor's degree in business, computer science, or related field or equivalent practical experience
• 7+ years of experience in product management, engineering, or related role
• Demonstrated success leading in a fast-paced and ambiguous environment
• Experience in Revenue Cycle Management or a related healthcare field.
• Solid working knowledge of agile methodologies and experience working in Agile development teams.
• Proactive mindset and ability to work independently, as well as part of a team.
• Product Management, Agile, or related certification
• Tools: Aha, and Jira or Azure DevOps

#LI-BT1

#LI-Remote

Join an award-winning company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024

22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024

Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024

Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023

Energage Top Workplaces USA 2022-2024

Fortune Media Best Workplaces in Healthcare 2024

Monster Top Workplace for Remote Work 2024

Great Place to Work certified 2023-2024

• Innovation

• Work-Life Flexibility

• Leadership

• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

EEOC – Know Your Rights
FMLA Rights - English

La FMLA Español

E-Verify Participating Employer (English and Spanish)

Know your Rights