Lead Product Manager

USM Finastra USA Corporation; Atlanta (GA); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid working

Medical, life & disability insurance

Retirement plans

Learning & career development

Job summary

Finastra is seeking a Lead Product Manager to define and execute the product strategy for payment modernization across ACH, RTP, FedNow and ISO 20022. You will partner with customers, sales, engineering, and implementation teams to deliver innovative payments capabilities and drive market adoption.

You will own the product backlog, craft requirements, and guide cross-functional delivery while ensuring regulatory readiness and strong business value.

Qualifications

• Experience in Product Management, Payments, Banking Technology, or Financial Services.
• Deep knowledge of ACH processing, NACHA rules, payment operations, and exception management.

Responsibilities

• Define and execute product strategy and roadmap for ACH and payment modernization initiatives, aligning investments with customer needs and regulatory requirements.
• Lead product initiatives supporting payment schemes including ACH, Fedwire, RTP, FedNow, SWIFT, and ISO 20022 payment modernization.
• Own product backlog prioritization and collaborate with Engineering, Architecture, UX, QA, and Professional Services teams to deliver high-quality product capabilities.
• Define business requirements, epics, user stories, acceptance criteria, and release plans to support agile product delivery.
• Engage with banks, credit unions, and strategic customers to gather feedback and identify product improvement opportunities.
• Develop product messaging, value propositions, competitive differentiation, and sales enablement materials to support revenue growth.

Skills

Product management

Payments

Banking technology

Financial services

Stakeholder management

Agile product delivery

Education

Bachelor's degree in Business, Technology, Finance, or related field

Tools

CRM systems

Job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

What will you contribute?

Reporting to the Head of Product for Mid-Market, the Lead Product Manager will be responsible for defining and executing the product strategy, roadmap, and commercialization of payment solutions across ACH, Wires, RTP, FedNow, and ISO 20022 initiatives. This role serves as the product and domain leader for payment modernization, partnering closely with customers, sales, engineering, implementation teams, industry associations, and strategic partners to deliver innovative payment capabilities, drive market adoption, ensure regulatory readiness, and maximize business value. The Lead Product Manager will play a key role in shaping product direction, influencing investment decisions, supporting revenue growth, and strengthening Finastra's competitive position in the payments market.

Responsibilities & Deliverables:

Your deliverables as a Lead Product Manager will include, but are not limited to, the following:

• Define and execute product strategy and roadmap for ACH and payment modernization initiatives, aligning investments with customer needs, regulatory requirements, and business objectives.
• Conduct market research and competitive analysis to identify growth opportunities, emerging payment trends, and product enhancements that increase market share and customer value.
• Serve as the subject matter expert for ACH processing, payment lifecycle management, NACHA requirements, returns, exceptions, fraud controls, and operational workflows.
• Lead product initiatives supporting payment schemes including ACH, Fedwire, RTP, FedNow, SWIFT, and ISO 20022 payment modernization.
• Own product backlog prioritization and collaborate with Engineering, Architecture, UX, QA, and Professional Services teams to deliver high-quality product capabilities.
• Define business requirements, epics, user stories, acceptance criteria, and release plans to support agile product delivery.
• Engage directly with banks, credit unions, and strategic customers to gather feedback, validate requirements, and identify product improvement opportunities.
• Partner with Sales and Solution Consulting teams to support customer presentations, RFP responses, demonstrations, product positioning, and strategic pursuits.
• Develop product messaging, value propositions, competitive differentiation, and sales enablement materials to support revenue growth.
• Support pricing strategy, commercialization efforts, and go‑to‑market initiatives for new and existing payment capabilities.
• Establish and maintain relationships with key industry organizations, strategic partners, and third‑party providers to align product roadmaps and integration strategies.
• Monitor regulatory and industry developments impacting payments and drive product readiness for evolving market requirements.
• Lead cross‑functional initiatives spanning Product, Engineering, Operations, Compliance, Sales, Marketing, and Customer Success teams.
• Represent Finastra at industry conferences, customer advisory sessions, webinars, and market‑facing events.
• Drive innovation and next‑generation payment capabilities that create long‑term value for customers and support Finastra's strategic growth objectives.

Required Experience:

• Experience in Product Management, Payments, Banking Technology, or Financial Services.
• Deep knowledge of ACH payment processing, NACHA rules, payment operations, and exception management.
• Experience with payment modernization initiatives, including ISO 20022, RTP, FedNow, Fedwire, and SWIFT payment ecosystems.
• Proven experience defining product strategy, roadmaps, business requirements, and product delivery plans.
• Strong customer‑facing experience with banks, financial institutions, and strategic partners.
• Experience supporting sales engagements, product demonstrations, RFPs, and commercial opportunities.
• Strong analytical, critical thinking, and problem‑solving skills.
• Excellent verbal, written, presentation, and stakeholder management skills.
• Demonstrated ability to collaborate effectively across cross‑functional and global teams.
• Ability to manage multiple initiatives simultaneously while balancing strategic and tactical priorities.
• Passion for innovation, market analysis, and delivering customer‑centric solutions.
• Bachelor's degree in Business, Technology, Finance, or related field.

Preferred Experience:

• Experience working with cloud‑based and SaaS payment solutions.
• Knowledge of U.S. payment systems and financial institution operations.
• Experience working with industry bodies such as NACHA, Federal Reserve initiatives, and payment modernization programs.
• Experience leading strategic product initiatives and influencing executive stakeholders.

Benefits:

• Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave.
• Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work.
• Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.*
• Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you.
• Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute.
• Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
• Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.
• Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves. Be unique. Be exceptional. Help us make a difference at Finastra.

Applicants for this position need to be located in posted location or their immediate surrounding areas. Due to the requirements of this position, this job posting is not available for, and Finastra will not be considering any applicants who currently reside in New York City or California.

At Finastra, our team members are the driving force behind everything we do. We’re building an environment where bold ideas thrive, careers flourish, and innovation is a shared journey. Whether you're a recent graduate ready to shape the future or a seasoned professional seeking your next challenge, you’ll play a pivotal role in delivering software solutions that redefine what’s possible in financial services. We believe growth is a shared commitment. That’s why we offer a rich ecosystem of learning—from hands‑on training and mentorship to leadership development and industry certifications. You’ll have the freedom to explore new paths, deepen your expertise, and make your mark in a global fintech that’s built for the future. Our career development isn’t just a program—it’s a promise. With access to cutting‑edge tools, a culture of collaboration, and a community that champions your success, you’ll be empowered to lead, challenge, and create meaningful change. Because when we grow together, we innovate together—and that’s how we shape what’s next in finance.

We offer incredible career opportunities and your work in close collaboration with fantastic colleagues globally to develop and launch innovative software solutions for our customers. There is a huge range of engaging projects where you can get stuck‑in and add value whilst taking advantage of our ongoing development opportunities to build and hone your skills in your chosen area. Our perks include paid holidays, flexible working hours, a pension plan, and comprehensive health initiatives.

Join us to supercharge your career, collaborate with industry experts, and thrive in a nurturing environment that powers both your professional and personal growth. With us, you can grow, innovate, and make a real impact. At Finastra, we are proud of the wide range of incentives and benefits we offer our employees globally, reflecting our core values: doing well by doing good, putting people first, and open opportunities. We go beyond statutory requirements to maximise our offerings, investing in flexible working policies, personal growth opportunities, and well‑being programmes. Highlights include our Flexible Vacation Policy, inclusive people policies, hybrid working framework, and comprehensive well‑being support through initiatives like the Employee Assistance Program, the wellbeing Champions and our monthly events and initiatives. Additionally, we emphasise sustainability through volunteering time off and donation matching, champion inclusion through multiple employee networks and cultural initiatives, and invest heavily in career and skills development. Recognition of our employees' efforts is integral, with our global recognition platform and regular employee feedback surveys shaping our inclusive and supportive workplace culture.

At Finastra, we are committed to creating a workplace where you feel valued and respected. We believe this environment drives innovation and we strive to build a team that reflects the varied backgrounds, perspectives, and experiences of our global ecosystem. This philosophy is at the heart of our culture and the way we work. The company privacy policy can be found here Finastra Privacy Policy