Lead Produce Merchandiser & Team Coach

Roche Bros. Supermarkets; Marshfield (MA); On-site; USD 33,000 - 44,000; Full time

Job summary

Roche Bros. Supermarkets in Massachusetts seeks an associate in the produce department to organize, lead, and optimize materials and staff, ensuring high quality displays and customer service.

The role covers inventory, pricing, training, scheduling across multiple stores, and adherence to health and safety standards, with ServSafe certification preferred; strong teamwork and communication are essential.

Qualifications

• Must be 18 years of age with High School diploma or equivalent.
• Successful experience in the produce operation (i.e., merchandising, ordering, inventory and pricing).
• Complete every section of the produce associate training program.
• Must be ServSafe certified.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Authorized to work within the U.S.
• Ability to work at multiple stores and a schedule based on business needs.

Responsibilities

• Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Commit to the “Golden Rule” and work with other associates to build a strong produce team.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business‑like manner.
• Ensure the department achieves the standards of performance as outlined in the work and merchandising plan.
• Possess good communication skills, ability to conduct and facilitate department meetings, delegate and use initiative, ingenuity, and have good judgment to act on opportunities and solve problems.
• Ensure all new department associates receive proper review and job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Responsible for inventory, security and expense control of the department.
• Ensure compliance with company policies and procedures, thus compliance with all state and federal laws applicable to our industry (i.e., labor/scheduling laws, dress code, sanitation regulations, etc.).
• Resolve customer complaints to the full satisfaction of the customer.
• Ensure that the department is merchandised and signed in accordance with the needs of the community.
• Develop the best-trained produce team in the industry. Individual and department completion of the onboarding/e‑learnings and checklist within 30 days of hire/entering the department.
• Order, receive, unload and store deliveries; store, price, date, rotate, and stock product and prepare product for display and sale.
• Keep all produce products rotated in accordance with company policy and product code dates and always make use of the oldest products first (first in, first out).
• Effectively control proper storage limiting shrink and damaged goods.
• Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.).
• Plan work schedules and breaks, achieve payroll consistently by scheduling within budget, and ensure all wage and hour policies and regulations are adhered to.
• Maintain accurate records (receiving logs, invoices, inventory, etc.), and forward those required for accounting purposes in a timely manner. Respond timely to all location mail, reports and records.
• Offer product samples, answer product questions, and offer assistance in finding or suggesting product, prepare special orders that are requested by customers (i.e., fruit bowls, baskets, and platters, watermelon boats, etc.).
• Help minimize all department expenses without compromising department conditions or customer service level (i.e., payroll, supplies, insurance cost).
• Guarantee outstanding product quality and presentation through cooperation with store manager and merchandisers.
• Control backroom and storage operation to assure proper supply and quality of product.
• Monitor cooler and display area temperature to ensure product quality; report refrigeration failure immediately.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Ensure sales and work area is swept clean, orderly and free from safety hazards; report any hazards to management.
• Exercise proper safety practices when lifting, and moving product.
• Ensure all product labels, signs and prices are aligned with product.

Skills

ServSafe certification

English proficiency

Multi-store availability

Inventory control

Education

High School diploma or equivalent

Job description

Roche Bros. Supermarkets in Massachusetts seeks an associate in the produce department to organize, lead, and optimize materials and staff, ensuring high quality displays and customer service.

The role covers inventory, pricing, training, scheduling across multiple stores, and adherence to health and safety standards, with ServSafe certification preferred; strong teamwork and communication are essential.