Lead Processor

First American; Fort Mill (SC); On-site; USD 34,000 - 45,000; Full time

Job summary

First American is seeking a Lead Processor to oversee mortgage document and loan transactional execution in our ServiceMac operations. You will support Special Products and Land Transaction teams, guiding complex land deals and document management with a focus on accuracy and compliance.

The role requires 5+ years of related experience, strong communication, and the ability to prioritize multiple tasks while meeting deadlines.

Qualifications

• 5+ years of directly related mortgage loan document and transactional experience.
• Proven leadership experience and ability to manage multiple tasks.
• Strong communication with internal and external stakeholders.
• Ability to prioritize and meet critical deadlines.

Responsibilities

• Support Assumptions, partial releases, and land transactions.
• Act as SME to answer questions and resolve issues using best practices.
• Prepare, review, and complete loan files.
• Research exceptions and coordinate with clients and departments to close transactions.
• Develop procedures and job aids as needed.

Skills

Leadership

Critical thinking

Communication

Multitasking

Adaptability

Tools

Spreadsheets

Reconciliations

Job description

Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.What We DoThe Lead Processor is a high-level operations position with proven expertise in mortgage document and mortgage loan transactional execution. This individual will support various critical activities across the Special Products and Land Transaction teams. This is a self-driven, motivated employee with a high degree of flexibility as well as considerable critical thinking skills. This individual needs to step in to support complex activities surrounding assumptions, land transactions and document management.What You’ll DoSupport activities across the Special Products and Land Transaction teams as needed including:Assumptions, partial releases, and other land transactionsAct as the team’s resource and subject matter expert to answer questions and create resolutions using experience, best practices, and sound judgmentPrepare filesReview and complete loan filesResearch and remediate exceptionsWork with spreadsheets and reconciliationsCoordinate with clients, customers and other departments and external parties to complete transactionsAssess processes and make recommendations for improvementsWork with vendors to monitor activity and conduct researchIf needed, prepare procedures and job aidsAssists in scheduling and coordinating team activitiesTroubleshoots and guides others on wide variety of complex problems and identifies solutions within broad application and functional expertiseWhat You’ll Bring5+ years of directly related mortgage loan document, mortgage loan transactional experience and demonstrated leadership experienceMust have the ability to manage multiple tasks/projects simultaneously and demonstrate flexibility and adaptability to changing priorities, including the ability to prioritize workload to meet critical deadlines.Demonstrated ability to effectively communicate with both internal and external customers, peers, and managementStrong critical thinkingSelf-driven and doesn’t require high degree of supervisionWork with efficiency and accuracyPay Range: $24.42 - $32.56 HourlyThis hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.What We OfferBy choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.