Lead Processing Specialist

Verra Mobility Corporation; Arizona; Hybrid; USD 65,000 - 95,000; Full time

Job summary

Verra Mobility in the United States is seeking a Team Lead for its Government Solutions Event Processing department. The role centers on reliable leadership, high-quality work, and customer focus, with responsibility for coaching the team and steering daily operations.

The ideal candidate will mentor colleagues, manage escalations, and drive continuous improvement through metrics and collaboration with vendors, while supporting the supervisor and aligning with Verra Mobility values.

Qualifications

• Demonstrated leadership and coaching abilities in a team setting.
• Customer-centric mindset with strong judgment and problem solving.
• Ability to analyze metrics and provide actionable feedback.

Responsibilities

• Regularly review team performance and provide coaching to address gaps.
• Inspire and lead a team within a collaborative environment.
• Act as initial point of contact for escalations and issues.
• Collect and disseminate daily metrics and respond professionally to inquiries.
• Collaborate on planning using continuous improvement methodologies.
• Partner with outside vendors as needed and handle internal project work.
• Oversee team operations in supervisor's absence.

Skills

Leadership

Coaching

Customer focus

Decision making

Communication

Job description

Verra Mobility is currently hiring a Team Lead in our Government Solutions Event Processing department.This developing leader is someone who will be reliable, punctual, exercises good judgment, and makes sound business decisions.A successful candidate will have demonstrated leadership characteristics along with a desire to develop these leadership skills further.The candidate must place great emphasis on high quality work paired with efficient production. This candidate will support the Supervisor in curating sustainable employee engagement.It is essential that this leader have a true customer-centric mindset, ada lens for both internal and external stakeholders. The Team Lead will report to the Operations Supervisor within Verra Mobility’s Operations Group.

• Regularly review s processor performance, then provides coaching and training to address gaps.
• Thorough understanding of core values and leadership competencies with the proven ability to inspire others to embody them as well.
• Serve as leader within a team environment.
• Operate as the initial point of contact for team members regarding escalations or other issues.
• Collects and disseminates daily metrics.
• Responds to client, customer, and/or internal processing-related inquiries in a professional, thorough, and timely manner.
• Fields and resolves escalated internal inquiries from other departments.
• Provides feedback and/or suggestions to leadership team on improving operational procedures and processes.
• Collaborate in planning and strategy sessions using continuous improvement methodologies.
• Partners with outside vendor and subcontractor organizations as needed.
• Diligently works on various internal project assignments as needed.
• Assists Supervisor/Manager with other tasks and duties as assigned.
• Oversees the office and team when supervisor is out of the office.
• Process events as needed.

Verra Mobility Values

An ideal candidate for this role naturally works in alignment with the Verra Mobility Core Values:

• Own It.We focus on high performance and drive toward breakthrough outcomes. Our employees ensure accountability, optimize and align work, focus on the customer, and cultivate innovation.
• Do What’s Right.We champion integrity and good character. Our team members model ethical behavior, demonstrate good judgment and are courageous.
• Choose Courage Over Comfort. We lean into the conversations, decisions and actions that move the business forward, even when they feel uncomfortable. We challenge assumptions, address issues early and prioritize progress over ease.
• Win Together. We believe in growing and inspiring people together. We seek people who collaborate, value differences, think and act globally, foster an engaging work environment, and recognize and develop others.

With your explicit consent which you provided as part of the application process, we will retain candidate personal data solely for the business purpose for which it was collected. In no event will we retain such data more than two (2) years following the closure of the recruitment process relating to the role for which you applied or in the event other related job opportunities arise within the company. Verra Mobility Applicant Privacy Notice

Verra Mobility is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

As set forth in Verra Mobility’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.