Lead Principal Technical Program Manager

Emerson; Nashville (TN); On-site; USD 117,000 - 264,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short term disability

Long term disability

Life insurance

AD&D

Flexible Spending Accounts

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan

Paid time off

11 paid holidays

Paid sick leave

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits including auto,Home

Job summary

Oracle is shaping and leading AI for Support technical programs to scale automation and data harvesting, delivering trusted, actionable knowledge to GenAI agents. This enables customers to resolve issues through self-service and equips support engineers with timely insights that reduce manual effort and cognitive load.

The role partners with senior leadership to shape strategic roadmaps, translate business goals into technical scope, and drive cross-team collaboration across service, GenAI,

Responsibilities

• Shapes and leads Oracle’s AI for Support technical programs, scaling automation and data harvesting to deliver trusted, actionable knowledge to GenAI agents.
• Enables customers to resolve issues through self-service and equips support engineers with timely insights that reduce manual effort and cognitive load.
• Partners with senior leadership to shape strategic roadmaps, prioritize investments, and translate business goals into technical scope, milestones, and measurable outcomes.
• Guides cross-team technical decisions for automated data collection, knowledge pipelines, and agent integrations, establishing expectations for data quality, freshness, security, and relevance.
• Drives continuous improvement through automated reporting and insights that measure self-service success, engineer productivity, knowledge effectiveness, and time to resolution.

Job description

Shapes and leads Oracle’s AI for Support technical programs, scaling automation and data harvesting to deliver trusted, actionable knowledge to GenAI agents. Enables customers to resolve issues through self-service and equips support engineers with timely insights that reduce manual effort and cognitive load, accelerating issue resolution.

Partners with senior leadership to shape strategic roadmaps, prioritize investments, and translate business goals into technical scope, milestones, and measurable outcomes. Aligns execution across Oracle service teams, GenAI teams, engineering organizations, and diverse ticketing platforms, driving highly complex initiatives from strategy through delivery and adoption.

Guides cross-team technical decisions for automated data collection, knowledge pipelines, and agent integrations, establishing expectations for data quality, freshness, security, and relevance. Manages dependencies, removes bottlenecks, and serves as the escalation point for program risks and delivery issues.

Drives continuous improvement through automated reporting and insights that measure self-service success, engineer productivity, knowledge effectiveness, and time to resolution. Establishes scalable practices and clear accountability across teams to deliver sustained improvements in customer and support experiences.

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $116,600 to $264,100 per annum. May be eligible for bonus, equity, and compensation deferral.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

• 1. Medical, dental, and vision insurance, including expert medical opinion
• 2. Short term disability and long term disability
• 3. Life insurance and AD&D
• 4. Supplemental life insurance (Employee/Spouse/Child)
• 5. Health care and dependent care Flexible Spending Accounts
• 6. Pre-tax commuter and parking benefits
• 7. 401(k) Savings and Investment Plan with company match
• 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 9. 11 paid holidays
• 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• 11. Paid parental leave
• 12. Adoption assistance
• 13. Employee Stock Purchase Plan
• 14. Financial planning and group legal
• 15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.