Lead/Principal, Manufacturing Industry Solution Engineer

salesforce.com, inc.; Atlanta (GA); On-site; USD 110,000 - 150,000; Full time

Job summary

Salesforce is seeking a Solution Engineer to partner with customers, translate unique business challenges into tailored technology solutions, and remove technical barriers to drive customer success. The role emphasizes AI, industry assets, and scalable demo content across Manufacturing, Automotive, and Energy sectors.

Responsibilities include enabling field teams, shaping strategic POCs, and delivering compelling demonstrations with Salesforce tech.

Qualifications

• Storytelling and presentation skills to craft compelling customer narratives tied to business value.
• Proven project management and orchestration skills across a matrixed organization.
• Ability to run discovery sessions that uncover true customer needs.
• Experience with Salesforce ecosystem and industry-specific assets.

Responsibilities

• Scale and build industry solutions by partnering with internal groups to create demo content and assets.
• Enable Solution Engineers and field teams through internal demos and training sessions.
• Be the voice of the field to evolve demos based on feedback and trends.
• Support strategic engagements with discovery, demo strategy, and deal positioning.
• Capture customer success stories and win/loss insights to inform product improvements.
• Develop and deliver tailored demonstrations and roadmaps showcasing Salesforce value.
• Lead AI tooling adoption and enablement to improve SE productivity.
• Support high-impact customer events and Dreamforce content strategy.

Skills

Storytelling

Presentation skills

AI fundamentals

Project management

Discovery sessions

Cross-functional collaboration

Influence and leadership

Problem-solving

Education

Computer science degree or technical equivalent

Tools

Salesforce tech stack

Industry clouds

Agentforce

Salesforce certifications

Job description

Overview

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. The world of work is changing and we are looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Also known as a Pre-Sales Engineer, Solution Consultant, or Sales Consultant, a Salesforce Solution Engineer is a trusted advisor who partners with customers to understand their unique business challenges and translates them into tailored technology solutions. With a focus on removing technical barriers to co-create customer success, the Solution Engineer delivers demonstrations and helps drive strategic roadmaps that showcase the power of the Salesforce platform. The Industry Solution Engineer is a scale-focused, field-empowering role that builds and scales industry-specific solution assets across Manufacturing, Automotive, and Energy & Utilities. You will blend deep industry and AI expertise with a passion for repeatability, building reusable assets, driving field enablement, and supporting high-impact customer engagements, collaborating with Solutions, Product, and the COE."

What You Will Be Doing

• Scale and Build Industry Solutions: Lead industry solution initiatives by partnering with internal working groups to build demo assets, content hubs, and customer videos.
• Enable Our Solution Engineers and Field Teams: Conduct internal enablement, demos, and training sessions to help others leverage pre-built industry assets and content. Be the go-to expert on what's available and how to use it to win.
• Be the Voice of the Field: Partner with Product, Industry, the COE, and Go-To-Market teams to enhance demo environments and ensure solutions evolve based on customer feedback and industry trends.
• Support Strategic Customer Engagements: Support Account SEs and join key pursuits as an industry subject matter expert to support discovery, demo strategy, and overall deal positioning.
• Establish a Feedback and Innovation Loop: Capture customer success stories, win/loss insights, and field input to inform product improvements and sales strategy.
• Develop and Deliver Compelling Solution Visions, Roadmaps, and Tailored Demonstrations: Showcase the value of Salesforce through industry-proven use cases.
• Lead AI Tooling Adoption and Enablement: Evaluate and leverage new tools to streamline productivity and how SEs do the job today.
• Support High-Impact Customer Events: Drive content and strategy for Dreamforce sessions, product innovation hubs, and customer summits.

What We're Looking For

• Proactive, high performers who can operate through ambiguity and are looking to elevate their SE skill sets in a multiplier capacity.
• Excellent storytelling and presentation skills, with the ability to craft compelling customer narratives tied to business value and industry-driven use cases.
• Strong technical foundation in AI, building demos, and expertise other SEs can lean on.
• Proven project management and orchestration skills to align internal stakeholders to meet deliverable timelines.
• Confidence in presenting to C-level executives and guiding strategic conversations.
• Proven ability to run thoughtful discovery sessions that uncover true customer needs.
• Ability to collaborate effectively in a matrixed organization and lead through influence.
• Strong problem-solving skills and a curiosity to understand the why behind challenges and solutions.
• Passion for innovation and a drive to keep learning and improving.

Preferred Qualifications

• Experience in pre-sales, solution engineering, or Salesforce implementation.
• Background in working with or within Manufacturing, Automotive, Energy & Utilities, or Retail & Consumer Goods (preferred but not required).
• Experience building solution assets or participating in scale initiatives.
• Familiarity with the Salesforce tech stack, including the industry clouds and Agentforce.
• Obtained Salesforce certifications.
• Experience with complex solution selling and/or ROI-based selling strategies.
• Successful project leadership in a highly matrixed organization to build collaboration and be a multiplier.
• Computer science degree or technical equivalent experience.

Unleash Your Potential

When you join Salesforce, you\'ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we\'ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to shape the future and redefine what\'s possible for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Candidate Privacy

Salesforce uses artificial intelligence (AI) tools to help recruiters assess and evaluate candidates\' resumes and qualifications. Humans will always make hiring decisions. See the Candidate Privacy Statement for information about how we use your data and your rights, including opt-out options with regard to AI tools.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality and strive to create an inclusive workplace free from discrimination. Know your rights: workplace discrimination is illegal. Recruiting, hiring, and promotion decisions are based on merit, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to all aspects of employment and applicant processes. Salesforce offers compensation and benefits based on location, job level, and experience. Details about benefits and salary ranges are provided in the posted job description and during the hiring process where applicable.