Solution Engineer (Pre-Sales) - All Levels

salesforce.com, inc.; Boston (MA); Hybrid; USD 110,000 - 150,000; Full time

Job summary

Salesforce.com, inc. in Boston, MA is seeking a Solution Engineer to support cloud offerings and verticals, collaborating with customers and internal teams to deliver business value across the customer lifecycle.

The role emphasizes demonstrating technical and sales skills, gathering business requirements, and delivering tailored solutions. Travel may be required based on territory alignment and region.

Qualifications

• B.S., M.S., or PhD in Computer Science, Software Engineering, or MIS.
• Knowledge of related applications, relational databases, and web technology.
• Strong oral, written, presentation, collaboration, and interpersonal communication skills.
• Ability to work as part of a team to solve technical problems in varied political environments.
• Minimum of 4 years of professional experience.

Responsibilities

• Align innovative strategies to technology solutions within complex accounts; partner with clients and internal teams to drive consensus on multi-product solutions across Salesforce product lines.
• Engage in business development, operations, IT strategies, and executive-level product demonstrations; act as a trusted advisor to drive innovative solutions and improve business performance.
• Define problems, assess opportunities, and recommend practical next steps using research and business assessment capabilities.
• Facilitate client decision-making by evaluating solution options and guiding governance and decision frameworks that deliver long-term value.
• Demonstrate connected experiences through software demonstrations and rapid prototyping; deliver executive-level demonstrations and develop future-state customer journey strategies and IT roadmaps.
• Assist with discovery, analysis, and the recommendation of strategic solutions by delivering transformational pitches based on live product demonstrations across Salesforce technologies.
• Discover and articulate customer business needs, position Salesforce solutions to achieve objectives, and present customized demonstrations to multiple personas.
• Convey understanding of the customer's architecture as it relates to Salesforce solutions; lead cross-functional solutions guides aligned to opportunity strategy.
• Develop and deliver the customer experience story enabled by Salesforce technologies; participate in product, sales, and certification trainings to maintain knowledge.
• Travel may be required based on territory alignment and region.

Skills

Communication skills

Presentation skills

Collaboration

Interpersonal skills

Education

Bachelor's/Master's/PhD in CS/SE/MIS

Tools

Relational databases

Web technologies

Job description

Overview

The Solution Engineer is a role Salesforce often hires for, supporting multiple cloud offerings and verticals. The goal is for you to apply once and have your resume reviewed by multiple hiring teams. Some positions may be office-based, office-flexible, or remote depending on the team.

Join the Salesforce Solution Engineering team to collaborate with customers, the Products team, and Professional Services. Solutions Engineers develop thoughtful solutions that connect with customers in new ways, engaging across the entire customer lifecycle. The SE role is dynamic and evolving, combining design, business consulting, and technology to drive innovation. The role emphasizes demonstrating technical and/or sales skills, gathering business requirements, and delivering solutions that provide business value.

Role offerings span multiple products and verticals; the team is organized into product-focused and vertical-aligned groups, including Core Teams and Co Prime teams (e.g., Marketing Cloud, Service Cloud, Commerce Cloud, Heroku, Quip, and more).

Responsibilities

• Align innovative strategies to technology solutions within complex accounts; partner with clients and internal teams to drive consensus on multi-product solutions across Salesforce product lines.
• Engage in business development, operations, IT strategies, and executive-level product demonstrations; act as a trusted advisor to drive innovative solutions and improve business performance.
• Define problems, assess opportunities, and recommend practical next steps using research and business assessment capabilities.
• Facilitate client decision-making by evaluating solution options and guiding governance and decision frameworks that deliver long-term value.
• Demonstrate connected experiences through software demonstrations and rapid prototyping; deliver executive-level demonstrations and develop future-state customer journey strategies and IT roadmaps.
• Assist with discovery, analysis, and the recommendation of strategic solutions by delivering transformational pitches based on live product demonstrations across Salesforce technologies.
• Discover and articulate customer business needs, position Salesforce solutions to achieve objectives, and present customized demonstrations to multiple personas.
• Convey understanding of the customer's architecture as it relates to Salesforce solutions; lead cross-functional solutions guides aligned to opportunity strategy.
• Develop and deliver the customer experience story enabled by Salesforce technologies; participate in product, sales, and certification trainings to maintain knowledge.
• Travel may be required based on territory alignment and region.

Required Qualifications

• B.S., M.S., or PhD in Computer Science, Software Engineering, or MIS
• Knowledge of related applications, relational databases, and web technology
• Strong oral, written, presentation, collaboration, and interpersonal communication skills
• Ability to work as part of a team to solve technical problems in varied political environments
• Minimum of 4 years of professional experience

Preferred Qualifications

• Salesforce Certifications
• Previous experience as a solution/sales engineer for a CRM company or similar technology

Accommodations

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Candidate Privacy and Posting

Salesforce uses artificial intelligence tools to assist recruiters in evaluating resumes and qualifications. Humans will make final candidate selection. The Candidate Privacy Statement explains data usage and rights, including related to AI tools and opt-out options.

Posting Statement

Salesforce is an equal opportunity employer. Recruitment, hiring, and promotion decisions are based on merit and qualifications, without regard to race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected classifications. See benefits details at the company benefits site for location-specific information. Salary ranges are provided for informational purposes and vary by location.