Lead, Presentations & Design Operations

RR Donnelley; Kentucky; Hybrid; USD 64,000 - 98,400; Full time

Job summary

RR Donnelley is seeking a Presentations Supervisor to lead day-to-day delivery across presentation and creative services, ensuring high-quality outcomes for clients. You will supervise projects, manage staff, and align with client plans to meet deadlines and metrics.

Responsibilities include overseeing onboarding, training, and performance, plus maintaining strong client service and process discipline in a fast-paced environment. A Bachelor’s degree or equivalent is required.

Qualifications

• A Bachelor’s degree or equivalent experience is required
• 2+ years’ experience supervising, preferably in a legal, banking or other large corporate environment preferred
• 3+ years’ experience in presentation design or creative production, including a combination of pitch books, marketing or other creative materials or other banking services preferred
• Advanced knowledge of software within MS Office and Adobe Creative Suite with ability to create, format, edit graphics, charts, graphs, etc.
• Strong in grammar and composition rules required for editing and proofreading
• Use of manager self-service systems and experience with centralized HR functions preferred
• Basic financial understanding of how day-to-day decisions impact P&L
• Able to foster a team culture of high performance and continuous improvement that values learning and a commitment to quality, with an emphasis on client satisfaction
• Excellent client service skills with a service-minded approach toward the client
• Able to make independent decisions that conform to business needs and policy
• Detailed and organized; demonstrated experience prioritizing competing requests in a fast-paced environment and under tight deadlines
• Exceptional communication skills, both written and verbal
• Must be able to interact effectively with multi-functional and diverse backgrounds
• Must be self-motivated with positive can-do attitude
• Able to handle sensitive and/or confidential documents and information

Responsibilities

• Supervise the team’s day-to-day work assignments in presentation and creative services, including but not limited to presentation design, creative or marketing design, pitch books; includes supervision of projects and ad hoc requests to ensure efficient, accurate completion within deadlines
• Ensure quality service delivery through SOPs, alignment with account plan, and achieving metrics and goals to ensure client satisfaction and employee performance
• Respond to customer inquiries in a timely and professional manner; keep client and manager informed of issues and communicate proposed solutions to avoid future issues
• Responsible for employee lifecycle including interviewing and onboarding, training, planning for key roles, and off-boarding management
• Ensure team member compliance with company and client policies, SLAs and quality standards; utilize corrective action when necessary
• Enable team members to perform through setting goals, priorities, and regular communication with performance feedback
• Supervise staffing and workflow volumes; allocate staffing resources by shift or service line accordingly
• Execute administrative reports and processes related to people and/or production on time and to standard
• Support manager with P&L activities; understand overtime and time-off impact to avoid non-billable charges
• May support materials in CSR or QBRs
• Have strong knowledge of the client’s businesses and the impact of our services
• Foster cross-training and teamwork to optimize client service delivery
• May train more junior staff as needed

Skills

Team supervision

Presentation design

MS Office

Adobe Creative Suite

Client service

Education

Bachelor’s degree or equivalent experience

Job description

RR Donnelley is seeking a Presentations Supervisor to lead day-to-day delivery across presentation and creative services, ensuring high-quality outcomes for clients. You will supervise projects, manage staff, and align with client plans to meet deadlines and metrics.

Responsibilities include overseeing onboarding, training, and performance, plus maintaining strong client service and process discipline in a fast-paced environment. A Bachelor’s degree or equivalent is required.