Lead Practice Support Specialist
Mercy Medical Center, Baltimore, MD
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Benefits offered by this job
Job summary
Mercy Medical Center in the Baltimore area seeks a Lead Practice Support Specialist to lead an elite team and optimize physician practice operations. You will manage schedules, recruit and train staff, and ensure ongoing education compliance across multiple specialties.
Occasional travel to practices is required, with flexibility in a fast-paced environment. The role emphasizes teamwork, independent decision-making, and strong communication in English, using tools like Meditech and Epic as
Qualifications
- Minimum education: high school diploma or GED with several years in a medical office setting.
- Leadership experience in a medical office preferred.
- Strong computer skills and ability to work independently.
Responsibilities
- Lead an elite team focused on efficient operation of physician practices.
- Manage the assignment schedule for the team and participate in recruitment and training.
- Ensure team compliance with continuing education requirements.
- Provide support during short or extended absences across the Physician Enterprise.
- Support PE administrative offices and special projects as needed.
- Willingness to travel to practices around the metropolitan area on short notice.
Skills
Education
Tools
Job description
The Lead Practice Support Specialist (LPSS) will lead an elite team comprised of individuals who are well trained in the efficient operation of physician practices and who exemplify Mercy philosophy and core values. The LPSS will be responsible for managing the assignment schedule for the team, will participate in recruitment and training of new team members, and will ensure team compliance with continuing education requirements. The LPSS will also provide support in times of short or extended absences throughout the Physician Enterprise (and across multiple specialties). The LPSS will also provide support in the PE administrative offices and on special projects when needed. The LPSS will be ready, willing, and able to travel on a moment’s notice to practices around the metropolitan area. The LPSS will be comfortable and confident working in a fast paced and changing environment.
- High School Diploma or GED
- A minimum of 5 years of experience in a medical office setting with leadership experience preferred
- N/A
- CPR certification preferred
- Adolescents
- Adults
- Geriatrics
Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
- Microsoft Word, Power Point, Excel
- Microsoft Outlook
- Meditech (if applicable to position)
- Epic (if applicable to position)
- Performance Manager/NetLearning
- Must be able to read, write, and speak the English language in an understandable manner.
- Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
- Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
- Must be able to follow written and oral instructions.
- Requires travel to practice locations.
USD $26.13/Hr.
USD $43.11/Hr.
Benefits Eligibility is based on your scheduled FTE status and Job Category
- Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
- 403(b) retirement plan with generous company match and “catch up” provision
- Paid Time Off (PTO) & company paid holidays
- Tuition reimbursement
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Employer paid Short & Long Term Disability benefits for eligible employees
- Voluntary Benefits
- Discounts on auto & home insurance and Verizon plans
- Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
The Lead Practice Support Specialist (LPSS) will lead an elite team comprised of individuals who are well trained in the efficient operation of physician practices and who exemplify Mercy philosophy and core values. The LPSS will be responsible for managing the assignment schedule for the team, will participate in recruitment and training of new team members, and will ensure team compliance with continuing education requirements. The LPSS will also provide support in times of short or extended absences throughout the Physician Enterprise (and across multiple specialties). The LPSS will also provide support in the PE administrative offices and on special projects when needed. The LPSS will be ready, willing, and able to travel on a moment’s notice to practices around the metropolitan area. The LPSS will be comfortable and confident working in a fast paced and changing environment.
- High School Diploma or GED
- A minimum of 5 years of experience in a medical office setting with leadership experience preferred
- N/A
- CPR certification preferred
- Adolescents
- Adults
- Geriatrics
Computer proficiency and technical aptitude with the ability to utilize one or more of the following:
- Microsoft Word, Power Point, Excel
- Microsoft Outlook
- Meditech (if applicable to position)
- Epic (if applicable to position)
- Performance Manager/NetLearning
- Must be able to read, write, and speak the English language in an understandable manner.
- Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
- Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
- Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
- Must be able to follow written and oral instructions.
- Requires travel to practice locations.
USD $26.13/Hr.
USD $43.11/Hr.
Benefits Eligibility is based on your scheduled FTE status and Job Category
- Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
- 403(b) retirement plan with generous company match and “catch up” provision
- Paid Time Off (PTO) & company paid holidays
- Tuition reimbursement
- Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
- Employer paid Short & Long Term Disability benefits for eligible employees
- Voluntary Benefits
- Discounts on auto & home insurance and Verizon plans
- Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values
Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.
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