Lead Practice Support Specialist

Mercy Medical Center, Inc.; Columbia (MD); Hybrid; USD 36,000 - 59,000; Full time

Benefits offered by this job

Health benefits

403(b) retirement plan

Paid Time Off

Tuition reimbursement

Mental Health resources

Disability benefits

Voluntary Benefits

Discounts on insurance

Rewards & Recognition Program

Job summary

Mercy Medical Center, Inc. seeks a Lead Practice Support Specialist to lead an elite team ensuring efficient operation of physician practices across the Mercy network in the Baltimore metro area.

The LPSS will manage the team assignment schedule, participate in recruitment and training, and ensure continuing education compliance while supporting the PE offices on special projects. Travel to multiple practices is expected.

Qualifications

• High School Diploma or GED.
• A minimum of 5 years of experience in a medical office setting with leadership experience preferred.
• CPR certification preferred.

Responsibilities

• Lead an elite team for efficient operation of physician practices.
• Manage the assignment schedule for the team.
• Participate in recruitment and training of new team members.
• Ensure team compliance with continuing education requirements.
• Provide support during absences across the Physician Enterprise.
• Travel to practices around the metropolitan area as needed.
• Support PE administrative offices and on special projects.

Skills

Leadership

Communication

Independent decision making

Teamwork

Travel readiness

Computer proficiency

Education

High School Diploma or GED

Tools

Microsoft Word

PowerPoint

Excel

Microsoft Outlook

Meditech

Epic

Performance Manager/NetLearning

Job description

Summary

The Lead Practice Support Specialist (LPSS) will lead an elite team comprised of individuals who are well trained in the efficient operation of physician practices and who exemplify Mercy philosophy and core values. The LPSS will be responsible for managing the assignment schedule for the team, will participate in recruitment and training of new team members, and will ensure team compliance with continuing education requirements. The LPSS will also provide support in times of short or extended absences throughout the Physician Enterprise (and across multiple specialties). The LPSS will also provide support in the PE administrative offices and on special projects when needed. The LPSS will be ready, willing, and able to travel on a moment’s notice to practices around the metropolitan area. The LPSS will be comfortable and confident working in a fast paced and changing environment.

Requirements

Education and Work Experience:

• High School Diploma or GED
• A minimum of 5 years of experience in a medical office setting with leadership experience preferred

License Requirements:

• N/A

Certification Requirements:

• CPR certification preferred

Age Specific Care Provided For:

• Adolescents
• Adults
• Geriatrics

Knowledge, Skills and Abilities:

Computer proficiency and technical aptitude with the ability to utilize one or more of the following:

• Microsoft Word, Power Point, Excel
• Microsoft Outlook
• Meditech (if applicable to position)
• Epic (if applicable to position)
• Performance Manager/NetLearning
• Must be able to read, write, and speak the English language in an understandable manner.
• Must be able to work independently and possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to effectively communicate and deal tactfully with other personnel, visitors, patients, physicians, customers, and the general public.
• Must be flexible, have personal integrity, and the ability to function effectively as a team with other employees.
• Must be able to follow written and oral instructions.

Other Requirements:

• Requires travel to practice locations.

Min

USD $26.13/Hr.

Max

USD $43.11/Hr.

Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

• Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
• 403(b) retirement plan with generous company match and “catch up” provision
• Paid Time Off (PTO) & company paid holidays
• Tuition reimbursement
• Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
• Employer paid Short & Long Term Disability benefits for eligible employees
• Voluntary Benefits
• Discounts on auto & home insurance and Verizon plans
• Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.