Lead Platform Engineer - Identity & Onboarding

JPMorgan Chase & Co.

New York (NY)

On-site

USD 180,000 - 240,000

Full time

14 days+

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Job summary

JPMorgan Chase & Co. in New York, NY is seeking a Lead Software Engineer to join the Consumer & Community Banking’s Customer Platform team. You will design and deliver a shared identity platform supporting onboarding, identity verification, and trust services across products.

You will architect reusable sub-journeys, build automation for journey deployment, and establish observability across services while mentoring engineers and driving secure, compliant development practices.

Qualifications

Formal training or certification in software engineering plus 5+ years of applied experience.
Experience designing workflow orchestration for policy-driven customer journeys.
Experience designing or operating event-driven architectures using Kafka or equivalent messaging platforms.
Hands-on full-stack engineering experience building production services and user-facing tools, including backend APIs, front-end interfaces, testing, and operational support
Experience building or maintaining CI/CD pipelines and deployment automation for secure, repeatable releases across environments
Working knowledge of role-based access control, service ownership boundaries, and API contract design in distributed systems
Experience using AI-assisted development tools with responsible attention to quality, security, and data sensitivity.
Experience with distributed tracing and observability across multi-service journey execution
Strong understanding of responsible AI use in engineering workflows, including data sensitivity considerations and secure handling of inputs/outputs

Responsibilities

Design and build reusable identity sub-journey components to support onboarding processes for multiple lines of business
Build the automation layer that moves configured identity journeys from approval to production deployment, including policy validation, release controls, and complete audit-trail generation.
Establish the eventing framework and observability standards that make multi-service journey execution visible, debuggable, and compliant
Build developer-facing tools, including API contracts, sandbox environments, and integration templates, that enable line-of-business teams to assemble and deploy compliant identity journeys without an engineering dependency.
Mentor and grow the engineers building alongside you by setting engineering standards, leading rigorous code reviews, and upskilling the team as needed.
Build migration tooling and playbooks that move product teams off legacy bespoke implementations to platform services
Drive responsible adoption of AI-assisted engineering practices, including code review, test acceleration, and incident analysis, with clear team standards for validating AI outputs for correctness, performance, and security.
Drives team adoption of enterprise-authorized AI-assisted engineering practices within the work environment to improve code quality, delivery speed, and operational outcomes (e.g., AI-assisted code review/refactoring, test strategy acceleration, incident/root-cause analysis support), while establishing consistent validation standards (secure coding, peer review, automated testing) and promoting reuse of effective patterns across the team.
Applies knowledge of tools within the Software Development Life Cycle toolchain, including enterprise-authorized AI-assisted development and automation capabilities, to improve the value realized by automation.