What You'll Do
The Food & Beverage Lead Pizza Attendant supports daily operations by assisting with guest service, food preparation, and team coordination. This role functions as a working lead. Performing all front-of-house and back-of-house duties while helping guide team members, maintain quality standards, and ensure smooth and efficient service during operating hours.
Principal Duties & Responsibilities
Guest Service & Cashiering
- Provide warm, friendly service and act as a role model for guest engagement.
- Support team members with order taking, POS troubleshooting, and service recovery.
- Serve food & beverage items to guests, including alcoholic beverages.
- Ensure orders are accurate, timely, and delivered with consistent service standards.
- Address guest complaints promptly and professionally, resolving issues to the guest's satisfaction or escalating to management when necessary
- Receive payment from guests and adhere to established cash control policies and procedures.
- Maintain awareness of common food allergens and dietary restrictions; communicate guest allergy concerns and special dietary requirements to kitchen staff immediately to ensure guest safety.
- Ensure the highest possible standards of guest service and employee relations are always maintained.
Food Preparation & Assembly
- Prepare, season, finish, and garnish all specialty food in the pizza kitchen in accordance with established recipes.
- Follow all pizza recipes, specs, and control procedures.
- Perform prep such as portioning ingredients, prepping produce, setting up stations, and ensuring line readiness.
- Assemble menu items accurately and consistently according to recipes and build guides.
- Ability to multitask on several stations and effectively manage each guest request.
- Assist in monitoring cooking processes to maintain quality and speed.
Finishing & Quality Control
- Finish, garnish, plate, or package items and ensure they meet appearance and quality standards.
- Conduct spot checks throughout the shift to ensure accuracy and product consistency.
- Support team members in maintaining pace and quality during peak periods.
Operational Support & Leadership
- Serve as the point person during shifts in the absence of a manager.
- Help coordinate breaks using established break sheets, delegate tasks, and balance the workflow across stations.
- Ensure team members follow safety, sanitation, and operational procedures.
- Serve as a designated trainer for new team members, conducting hands-on training on station procedures, equipment uses, food safety standards, and guest service expectations.
- Ensure new hires are properly onboarded to station standards before working independently.
- Provide on-the-spot coaching and constructive feedback to team members to reinforce performance standards and continuous improvement.
- Communicate needs or issues to management, including equipment concerns, inventory shortages, or guest feedback.
Cleanliness & Safety
- Maintain all pizza refrigeration and dry storage areas to ensure proper handling and rotation of products.
- Maintain par and inventory levels for all pizza station supplies, ingredients, and equipment, communicating shortages or replenishment needs to management in a timely manner.
- Ensure that pizza stations are clean and that all food items are properly covered and stored at the end of each shift.
- Inspect all refrigeration and dry storage for proper handling and rotation.
- Maintain and enforce cleanliness standards throughout the workspace.
- Lead daily and end-of-shift cleaning, restocking, and station breakdown activities.
- Ensure compliance with food safety and sanitation protocols.
- Always maintain a clean and sanitary area in full accordance with health regulations.
- Perform other job-related duties as requested.
Requirements
- Prior quick-service or food service experience required; leadership or shift lead experience preferred.
- Cook experience in a high-volume pizzeria.
- Written and verbal communication skills with the ability to effectively communicate in English.
- Ability to multi-task and stay calm under pressure.
- Reliable, team-oriented, and proactive.
- Comfortable leading peers and acting as a working lead.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Must possess licenses and permits required by federal, state, and local regulations.
- Proof of eligibility to work in the United States.
Preferred
- Completed formal culinary training or apprenticeship.
- ServSafe Certification for Food Handling.
- Previous experience in a large, luxury resort or high-volume setting.
- Flexible availability includes nights, weekends, and holidays.
- Leads by example and sets the service tone.
- Keeps operations running smoothly during busy periods.
- Communicates clearly and respectfully with the team.
- Anticipates needs and solves problems before they escape.
- Positive, upbeat attitude with a high-energy, guest-facing approach.
- Ability to multitask and