Lead, Personal Property & Front Counter – Mass Appraisal

Dona Ana County; Las Cruces (NM); On-site; USD 32,000 - 53,000; Full time

Job summary

Dona Ana County in Las Cruces, NM seeks a qualified supervisor for the Front Counter/Personal Property Department. You will oversee staff, train in valuation procedures and CAMA, and ensure accurate records and customer service excellence.

Responsibilities include planning, exemptions management, budgeting input, and public outreach, with a high school diploma and 5 years of related experience preferred.

Qualifications

• Knowledge of customer service best practices.
• Strong business English, spelling, grammar and composition.
• Ability to create and format business documents (letters, memos, reports, statistics).
• Familiarity with records management methods and practices.
• Proficiency with standard office equipment and software.

Responsibilities

• Provide front counter customer service in person or remotely as needed.
• Process reports, update records, and apply exemptions.
• Audit accounts and generate productivity reports.
• Train and develop staff in policies, procedures and CAMA processes.
• Develop office-wide policies and participate in outreach events.

Skills

Customer service

Office software

Time management

Documentation

Research

Education

High school diploma or equivalent

Tools

MS Office (Word/Excel)

Job description

Dona Ana County in Las Cruces, NM seeks a qualified supervisor for the Front Counter/Personal Property Department. You will oversee staff, train in valuation procedures and CAMA, and ensure accurate records and customer service excellence.

Responsibilities include planning, exemptions management, budgeting input, and public outreach, with a high school diploma and 5 years of related experience preferred.