Supervisor, Personal Property- Assessor's Office

Doña Ana County in; Las Cruces (NM); On-site; USD 67,422,000 - 109,430,000; Full time

Job summary

Doña Ana County in Las Cruces, NM is seeking a Supervisor for the Front Counter/Personal Property Department under the County Assessor's Office. You will oversee staff, manage training, performance, and processes for property valuations and CAMA data, and ensure accurate records and customer service.

The role requires five years of related experience and a valid driver’s license, with supervisory skills and the ability to implement SOPs and public outreach.

Qualifications

• High school diploma or equivalent required.
• Five (5) years of experience in property support, appraisal support, or related fields; supervisory experience preferred.
• Must pass pre-employment background and driving record checks.

Responsibilities

• Supervise Front Counter/Personal Property Department activities and staff.
• Train staff in property valuation procedures and CAMA system use.
• Audit work for accuracy and provide feedback to improve productivity.
• Provide customer service support in person, by phone, and electronically.

Skills

Customer service

MS Office

Time management

Employee development

Education

High school diploma or equivalent

Tools

CAMA system

Job description

Purpose Summary

Responsible for the supervision of assigned front counter/personal property appraisal department activities and functions under the general supervision of the County Assessor or designee.

Essential Duties

1. Supervise Front Counter/Personal Property Department Manage the full employee lifecycle for assigned staff, including recruitment, work assignment, training, coaching, performance evaluation, employee development, and disciplinary actions in accordance with County policies and procedures. Ensure appropriate staffing levels during peak seasons/times of day. Initiate overtime based on project needs within budgetary constraints. Train staff in customer service soft skills and de-escalation tactics. Provide staff with relevant/current resources and tools (electronic and print). Train staff in personal property valuation procedures and processes. Train staff in Computer-Assisted Mass Appraisal (CAMA) system for record creation, maintenance, and property information. Audit staff work product for accuracy, consistency, and completeness and provide regular feedback.
2. Manage Front Counter/Personal Property Department Develop short and long term objectives and goals consistent with office-wide objectives and goals. Plan, organize, and implement a program for tracking, verifying, and auditing manufactured home changes in collaboration with Appraisal Department. Oversee exemption requests, mailing address changes, and general account maintenance. Provide input for Assessor’s Office budget. Participate in responding to state-mandated evaluation. Assist with developing and implementing office-wide policies and procedures. Plan, organize, and facilitate public outreach events on behalf of the Assessor’s Office.
3. Train Front Counter/Personal Property Department Orient and train new staff in the statutory responsibilities, policies, procedures, and operational processes of the County Assessor's Office and the Front Counter/Personal Property Department. Create comprehensive standard operating procedures (SOPs) and provide staff training and re-training as necessary.
4. Perform Front Counter/Personal Property Duties Provide customer service support in person, telephonically, and/or electronically. Process business personal property or livestock reports, create or update mobile home records, apply exemption requests, update mailing addresses. Conduct manual or electronic research. Audit accounts and provide statistical analysis regarding productivity.

Additional Duties

Other duties as assigned.

Qualifications

• A. Education. High school diploma or equivalent.
• B. Experience. Five (5) years of experience in property support, appraisal support, customer service operations, or a related field. Supervisory experience preferred.
• C. Education/Experience substitution. In accordance with County policy. No substitution for required education.
• D. Licenses/Certifications. Valid driver’s license. Must maintain a valid driver’s license and an acceptable driving record in accordance with County policy.
• E. Other (e.g., post-offer medical exam, polygraph, background check, driver’s license record, etc.). Must pass pre-employment background check and driving record check.

Knowledge, Skills, and Abilities Required by the Position

Knowledge of: Customer service best practices. Business English, spelling, grammar, punctuation, and composition. Create and format business documents (letters, memos, reports, statistical analysis, flyers, etc.) Records management methods and practices. Standard modern office equipment and computer software and peripherals.

Skill in: Paper and computerized research using internal and external sources. MS Office Suite specifically Word and Excel at an advanced level. Organizational/time management techniques to organize, schedule, plan, and execute tasks and projects. Ability to: Foster employee engagement and address performance management. Work independently and self-initiate tasks and projects and follow through to completion. Become a subject matter expert in personal property mass appraising. Learn general mass appraisal principles. Become a proficient user of the CAMA records system to include auditing accounts and creating productivity reports. Be adaptable and flexible and able to shift priorities to meet office demands. Establish and maintain effective working relationships through honesty, integrity, and service. Read and comprehend information with ability to present information effectively to a wide range of audiences.

Compensation Range $23.53 - $38.19

Doña Ana County is an Equal Employment Opportunity Employer.

It is our policy to abide by all federal and state laws prohibiting employment discrimination on the basis of a person’s race, color, religion, age, national origin, sex, disability, serious medical condition, genetic information, ancestry, spousal affiliation, gender identity, sexual orientation or any other unlawful criteria, except where a reasonable Bona Fide Occupational Qualification exists.

Doña Ana County will make reasonable accommodation(s) for the known physical or mental limitations of an applicant with a disability, upon request, unless the accommodation(s) would cause an undue hardship on the operation of the County.

Please see http://www.donaanacounty.org/ada/ for our Public Notice and to get the Testing/Interview Accommodation Request Form or call 575-647-7210 for assistance.