Lead Patient Support Supervisor (First Shift)

Harboroaks; Indianapolis (IN); On-site; USD 42,000 - 64,000; Full time

Job summary

Harboroaks is seeking a dedicated supervisor to lead a patient support team in a care facility in Indianapolis. You will oversee daily operations, ensure compassionate patient care, and maintain safety and regulatory compliance.

The role requires a High School diploma (associate/bachelor in human services preferred) and 2+ years of experience in patient support, including 1+ year in a lead or supervisory position. CPR/de-escalation training is expected, with potential driving responsibilities.

Qualifications

• High School diploma or equivalent required.
• Associate or Bachelor's in human service field preferred.
• Two or more years’ experience in patient support population required.
• One or more years’ experience as a lead or in supervisory role required.

Responsibilities

• Provide medical or therapeutic care per physician instructions.
• Coordinate the work of assigned staff and set day-to-day performance expectations.
• Guide and direct staff to foster trust, respect and teamwork.
• Assist patients with daily living activities and basic health care.
• Participate in therapeutic or recreational groups.
• Oversee admitting and discharging of patients.
• Monitor patients’ well-being and report unusual issues; maintain progress records.
• Observe and influence patient behavior through interaction, teaching and counseling.
• Encourage participation in social or therapeutic activities to build skills.
• Lead or co-lead individual or group sessions.
• Collaborate with staff to rehabilitate and return patients to the community.
• May provide transportation for patients as needed.
• Maintain a positive, empathetic attitude and address patient complaints; prioritize safety.

Skills

Patient care

Staff supervision

De-escalation

Communication

Documentation

Education

High School diploma

Associate/Bachelor in human services

Job description

Harboroaks is seeking a dedicated supervisor to lead a patient support team in a care facility in Indianapolis. You will oversee daily operations, ensure compassionate patient care, and maintain safety and regulatory compliance.

The role requires a High School diploma (associate/bachelor in human services preferred) and 2+ years of experience in patient support, including 1+ year in a lead or supervisory position. CPR/de-escalation training is expected, with potential driving responsibilities.